According to the writers at Insider, cruise ship associates do not work traditional five-day weeks. Salary, Carnival Cruise Lines Guest Service Associate Employee Benefits, Carnival Cruise Lines Chef DE Partie Reviews, Carnival Cruise Lines Commis Chef Reviews, Carnival Cruise Lines Demi Chef DE Partie Reviews, Carnival Cruise Lines Security Officer Reviews, Carnival Cruise Lines Assistant Cook Reviews, Carnival Cruise Lines Jr. Sous Chef Reviews. By reading the reviews on this page, you agree that they are (often Think about it: Cruises can last one week, two weeks and even longer. Urgent cruise ship vacancies 2022. Then it's time to check-in. Carnival Cruise Line Guest Services Associate Salaries Port and Shore Operations .css-18stkbk{font-size:15px;line-height:24px;color:#505863;font-weight:700;}How accurate does $34,847 look to you? Carnival Cruise Lines. Check out 2-5 day cruise deals and begin to plan your next . The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. flag) present below each review and our moderation team will look into it as It always makes my day when I receive good customer service, but to received it 3 times .. How Awesome!! (800) 764-7419. View Your Booking. Saturday - Sunday 9:00am to 6:00pm ET. Finally, click Add to create your job alert. Miramar. New Carnival Cruise Lines Guest Services Associate jobs . 67% employees reported the work timings at Carnival Cruise Lines as Flexible timing. Glassdoor estimates that a Norwegian Cruise Line guest service associate salary is $2,980 a month, consisting of a base pay of $2,573 plus $406 in additional pay (such as tips and bonuses).. Thank you for the information Firefly. Sign in. PDF CARNIVAL CRUISE GUEST REGISTRATION - INSTRUCTIONS - Direct Line Cruises Start of main content. job seekers every month in choosing their right fit company. He was Chief Executive Officer of Carnival Corporation (formerly known as Carnival Cruise Lines) from 1979 to 2013 and was Chief Executive Officer of Carnival plc from 2003 to 2013. . Advancement is easy because people are always leaving so you will eventually have your shot if you stick around long enough. During one of our cruises at about 10 PM at night we heard a large popping sound start in the wall of our room. Scroll to middle of page . Working as a Guest Service Agent at Carnival Cruise Lines: 56 Reviews Carnival Cruise Lines, Carnival Cruise Lines Reviews based on similar designations. Security The guest service rep said I could email it to her and she would forward to the appropriate department. Online Check-In | Carnival Cruise Line $100 was gone 3.5 years ago, so I look at it like $200. I just booked online and then called and they couldn't have been more helpful about just processing the certificate over the phone without going through the whole certified mail hassle. Thanks again for telling me that I should have had a 7 day credit on a cruise that was shortened to 6 by Carnival. Carnival Cruise Lines Guest Service Associate Reviews - AmbitionBox APPLY NOW ; EXPLORE AUSTRALIA CRUISES Sail from Sydney or Brisbane for Aussie adventures or to exotic South Pacific Islands. Good and comprehensive health care plans, We received highly discounted yearly cruises. Rose - Next-gen ATS - Carnival Cruise Line agudosdosul.pr.gov.br which may be biased, and for this, AmbitionBox has no liability. You know, the one where you put a $100 deposit down while you are onboard for $200 worth of OBC on your next cruise. Carnival is the only cruise line that allows you to take off the gratuities! and more to know if Carnival Cruise Lines is the right company for you. Indeed Home. Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an. hit the bell in our profile and turn on the posts notifications so you don't miss every time we publish new job opportunities. I had a 20% off or something like that.. and picked a expensive date .. lol, it dropped and dropped and dropped and each time I had to explain to the price drop people that I had 20% off, they kept denying it explain, approve.. 3 times. Maybe if I email them I can make sure they are fully understanding what I am asking so I do not go ahead and book and then have it be not be able to applied. Embarkation and debarkation days are usually longer shifts, but regular days consist of eight- to nine-hour shifts. You need an active email address and telephone number. I wasn't sure I could fax my information but I do have a scanner so I wanted to email the information. Carnival Cruise Line hiring Guest Port Services Senior Director in If you . Based on 1 salaries posted anonymously by Carnival Cruise Line Guest Service Associate employees in Miami. Apply for Cruise ship jobs. You'll need to have your Booking Name, Booking Reference Number, Valid Passport and Credit Card Details on hand to complete all of your check-in details. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. More phone numbers. Contact our Customer Service team. Leverage your professional network, and get hired. Average salary for Carnival Cruise Line Guest Service Associate in Miami: US$2,030. According to AmbitionBox ratings, Carnival Cruise Lines employees rate its salary and benefits as 4.2 out of 5. Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an. Carnival Cruise Lines Guest Service Associate To know first hand how it is like to work at Carnival Cruise Lines read detailed reviews based on various job profiles, departments and locations in the reviews section. We decided to book a pretty last minute Christmas cruise this week and I was worried using this certificate was going to be a hassle due to all of the fine print on the back of it (something about having to send via certified mail yada yada). Carnival Cruise Line 4 months Guest Service Associate Apr 2022 - Present4 months Miami Guest Service Associate Apr 2022 - Present4 months Miami Guest Experience Officer. Can they pro rate the discount based on 6 days for a 7 or 8 day cruise? Click the BLUE Link below. The ship's name (Carnival Horizon) and the sail date. This is one of the most vital positions in the fleet and a big reason why Carnival remains number one. How much do Carnival Cruise Line employees make? Glassdoor has salaries, wages, tips, bonuses, and hourly pay based upon employee reports and estimates. Our vessels sail off to domestic locations around North America, in addition to exotic international locales. Guest Registration information must be provided for all cruise passengers. VIEW CARNIVAL PERKS We're an internationally-renowned cruise company and one of the largest vacation companies in the world. Crew Training Center - A multimedia learning lab with over 5,000 learning resources available to all team members on board. Accounting & Financial Statement Lines are very long because of that single reason. Vacation Planner Select a job category from the list of options. :D There are $200 worth of credits on my account now. My third call was to see if I could get my cabin upgraded on my CTN. Discover it for yourself and we promise you won't be disappointed. Today I received an email that my credit had been applied. Our vessels sail off to domestic locations around North America, in addition to exotic international locales. Staterooms. Glassdoor estimates that a Norwegian Cruise Line guest service associate salary is $2,980 a month, consisting of a base pay of $2,573 plus $406 in additional pay (such as tips and bonuses). The writers at Cruise Ship Job add that these employees handle guest requests, attend to guest emergencies, cash travelers checks, make public announcements and perform administrative duties. Thanks! Read more about working at Carnival Cruise Lines. The guest service rep said I could email it to her and she would forward to the appropriate department. Carnival Cruise Lines phone numbers. and then followed right up with a phone call once I got the automated alert they received the email. Wander Eat Write: What Working on Cruise Ships Is Really Like: Pros & Cons, Royal Caribbean Cruises: Customer Service Representative, Cruise Ship Jobs: Guest Service Associate, Norwegian Cruise Line: Career Opportunities: Guest Service Associate (36625), Glassdoor: Norwegian Cruise Line Guest Service Associate Monthly Pay, Insider: Cruise Ship Workers Reveal the Grueling Schedules They Must Keep While on the Job, Job Description for Bell Boys on Cruise Lines, A List of Reasons to Work on a Cruise Ship. Call Center / Customer Service Early Saver Promotion. Sign in. believe that a review is inappropriate, please click on "Report" (shown as a Cruise Ships Resume Template 2022 's Top Format | Resume-Now If your answer is "YES," then you are ready to get started with a Carnival career! These jobs can be land-based and are often done remotely from home-based offices. JaniceB, October 30, 2012 in Carnival Cruise Lines. Shipbuilding Read detailed reviews by employees of Carnival Cruise Lines on AmbitionBox. Minors / Infants / Pregnancy. I'm always pleased with the quality of service I get when calling them. don't walk, run to choose fun in your career. Carnival knew that having a monolithic approach to applications would create inherent riskswhere if a single connection wasn't . Onboard guest services associates assist guests and ensure that these customers are well taken care of. The estimated total pay for a Guest Services Associate at Carnival Cruise Line is $34,847 per year. Our Guest Services Teams enthusiasm and positive attitude mean they are the frontline ambassadors of fun. @carnivalcareers. 56 reviews from Carnival Cruise Lines employees about working as a Guest Service Agent at Carnival Cruise Lines. I have talked to 3 different people in guest services in the last 2 days and was very happy with the service I received. Sorry, I thought you were discussing the 2 days as not an option for the discount. de 2022 - actualidad8 meses Estados Unidos Sr Customer Experience Specialist Honeywell oct. de 2020 - mar. See if they're hiring! A guest services officer job description from Royal Caribbean shows that some of the primary responsibilities of this position are providing guests with general information, booking and changing reservations, and answering inbound calls from travel partners. It will complicate price drops, especially ES rates where you are not talking to them.. just submitting a form and those folks dont seem to read the comments you write. As Carnival Cruise Line looked at its unique set of challenges, it knew it required an integration solution that could be both incredibly flexible and relentlessly dependable. They also require applicants to have an intermediate knowledge of Word, Excel and Fidelio (the latter is cruise ship software). Let me discuss with you now have bad customer service has gotten on Carnival Ships. Finance & Accounting Check out the latest Guest Services Associate Jobs or see Guest Services Associate Salaries at other companies. Related Searches:All Guest Services Associate Salaries|All Carnival Cruise Line Salaries. Those with at least six months of related experience in a hotel, hospitality or shipboard environment will also be considered over others who apply. LEARN MORE ; 2-5 DAY CRUISES Get big savings! Preferred PronounSelect Preferred Pronounshe/herhe/himthey/them, Job CategorySelect a Job CategoryAccounting & Financial StatementAudit & RiskBusiness AnalysisCall Center / Customer ServiceCompensationCrew SchedulingCustomer OperationsEntertainmentFinanceFinance & AccountingHotel OperationsHuman ResourcesInformation TechnologyIT SecurityLegalMarine OperationsMarketingMedical ServicesOnboard RevenueOperationsPort and Shore OperationsProcurement and Supply ChainRetail-BoutiqueRevenue ManagementSalesSecurityShipbuildingShore ExcursionsVacation PlannerVendor Management, Upload ResumeBy uploading your resume you are not submitting an application for employment.Remove. Carnival Cruise Line hiring Shipboard Guest Service Associate in Miami Marine Operations This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. I have a question regarding my 20% discount but am afraid to ask and have my head cut off on here. (with assistance of cruise line personnel). She read in another thread where I told her I had to do it. Average Salary: $900 to $2,000 per month Guest Services Officer. de 20221 ao 6 meses. Miami Looking for a little more fun in your work? Started August 27, 2021, By Davie Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun, and memorable vacation experiences at an. Follow Get weekly updates, new jobs, and . Carnival Cruise Line Employee Reviews for Guest Service Agent I too had read it somewhere that says on cruises 3 days and longer. Addresses and resolves all passenger requests. Carnival Cruise Lines ; Carnival Guest Services Please Read: COVID-related Discussion. Your actual check-in time can be selected 3 months before you sail. 506 Salaries at Carnival Cruise Line Shared by Employees Monday - Friday 9:00am to 10:00pm ET. Find salaries. Insights, based on 3 Guest Service Associate reviews. . Finance I guess I will call guest care and have them fix this. It made my day a lot better since we were in the midst of Sandy's wrath. Shore Excursions I had forgotten to bring up my missing day on a my account so I called back and was able to have the day credited to my account. Since Carnival Cruise operates with reduced staff due to cost-cutting measures, it will take up to 24 hours to respond. It is harder to calculate the yearly pay because these associates often take months off at a time. Company reviews. Carnival Cruise Line Warehouse Associate Salary - Zippia Online Check-In Results 1 - 1 of 1 Online Check-In, Arrival Appointment and Boarding Pass U.S Department of Homeland Security (DHS) requires Carnival Cruise Line to submit a final departure manifest with specific guest information at least 60 minutes prior to departure . In addition to this content, she has written business-related articles for sites like Sweet Frivolity, Alliance Worldwide Investigative Group, Bloom Co and Spent. Cruise Ticket Contract. I just need to know if there is anyway for my 20% to be applied for a 7 day. Carnival Guest Services - The Cruise Traveler Blog The paper work says it is good for a 2-6 day but we prefer the longer cruises. check to make sure you get 6 days credit. In the past when I needed OBC for stock fast, I first emailed them the proof at. For over 40 years, we've strived to provide a comfortable, fun and inclusive working environment for our employees. We're an internationally-renowned cruise company and one of the largest vacation companies in the world. Information Technology Application. Human Resources Cruise ship retail companies. Choose Category 100% of employees said that office travel is required at Carnival Cruise Lines. Its the email for submitting your stock proof for OBC. Snapshot; Why . Explore Carnival Cruise Lines Service Associate salaries in the United States collected directly from employees and jobs on Indeed. Another thing it pays to have the annual report on what the benefit is. Guest Service Associate Carnival Cruise Line abr. Submit your CV. Contact Us | Customer Care | Carnival Cruise Line Cruises | Carnival Cruise Deals: Caribbean, Bahamas, Alaska, Mexico Carnival Cruise Lines Long Beach, CA Customer Service Specialist 08/2008Assists guests with the check-in process for travel on a cruise ship, check passports, visas, and other forms of citizenship. This is 6% more than the national average salary for Warehouse Associates. Carnival Cruise Lines is known for Company culture which is rated at the top and given a rating of 5.0. By Carnival Guest Services. Check out the latest Carnival Cruise Line Jobs. Princess Cruises announced a partners. __ #iamcarnival #carnivalcruise # . On my VIFP it does say I only get 5 days credit. Employers / Post Job. By uploading your resume you are not submitting an application for employment. Carnival Vacation Protection. The travel and leisure industry is back in full force post-pandemic, so it is easier to find these kinds of jobs when compared to the past few years. Danielle Smyth is a writer and content marketer from upstate New York. Carnival Cruise Line Customer Story & Integration Case Study - Software AG Legal Category You can know more about. Interviews. By You are quoting me about stockholders OBC .. and talking about money off and how many days it is for. EARN A $200 CREDIT + LOW INTRO APR Earn a $200 statement credit, and enjoy a 0% promotional APR for the first 12 months with the Carnival Mastercard .See terms. I just wanted to share some good stories about guest services. Working at CARNIVAL CRUISE LINE 3 Carnival Cruise Lines Guest Service Associate Reviews by current and past employees about salary & benefits work culture skill development career growth job security work-life balance and more. Operations I was surprised I got it so fast. Employers / Post Job. Entertainment They then enter the information into the companys booking system; other responsibilities include research and problem-solving. Choosing Your Cruise. While job security is rated 4.11599051 and work-life balance is rated 4.24884985 at Carnival Cruise Lines. It was so loud that when it echoed in the walls it was keeping the 4 cabins beside us and 4 behind us awake. You know, the one where you put a $100 deposit down while you are onboard. Learn about Carnival Cruise Lines culture, salaries, benefits, work-life balance, management, job security, and more. Tech Support. Discover it for yourself and we promise you won't be disappointed. LauraS Guests with Disabilities | Carnival Cruise Line View All of Our Available Opportunities. Jessa Divinagracia de Asis - Guest Service Associate - Carnival Cruise 2 Carnival Cruise Lines Guest Services Associate jobs in United States 4,1 out of 5 stars. Start your seafaring career with one of the most recognizable brands in the tourism industry. The same level in at least one other language (Spanish, French, Italian or German) is preferred since cruise guests come from different parts of the world. Guests with Disabilities. Their ideal applicant has a two-year associate degree (or the equivalent) in Guest Relations or Hotel Management from a recognized hotel educational institution and an intermediate to advanced verbal and written level of English, provided that the position is for an English cruise. Hotel Operations Onboard Revenue Finding a solution at shore and sea. +1 800 764 7419. Per Carnival Cruise Lines Customer Service rep's request over the telephone (after putting me on hold for what seemed like a long time, while she conferred with whomever,) on 9/30/22 I emailed Carnival Cruise Lines via [protected]@Carnival.com, filing a complaint of theft from my stateroom, while I was out on-shoreTo date, I have not . Already Booked - Check In Online + Info At Carnival - Carnival Cruise Line 6 days credit 3 Guest service rep said I could get my cabin upgraded on my account now single... $ 2,000 per month Guest Services stick around long enough and work-life balance is at... Us and 4 behind us awake am afraid to ask and have them fix this inherent riskswhere a. A rating of 5.0 the 2 days as not an option for the discount based on 6 days for 7! Entertainment they then enter the information we promise you won & # x27 ; t walk, run choose! She would forward to the writers at Insider, Cruise ship associates do not work traditional five-day..: $ 900 to $ 2,000 per month Guest Services Associate Salaries|All Cruise... Onboard Guest Services associates assist guests and ensure that these customers are well taken care of 900 $! And was very happy with the service I received an email that my credit had been applied research and.... While job security, and all Guest Services Officer mean they are the frontline of! An internationally-renowned Cruise company and one of the largest vacation companies in the past when I needed for. Are well taken care of were in the tourism industry 2,000 per month Guest Services Teams enthusiasm positive! New York Cruise Lines employees about working as a Guest Services associates assist guests and ensure that these are... I have a scanner so I wanted to email the information into the companys booking system ; other include. On 3 Guest service rep said I could get my cabin upgraded on my VIFP it does I. Information but I do have a question regarding my 20 % to be applied for a Guest service in. Now have bad Customer service has gotten on Carnival Ships the world your shot if you around! A comfortable, fun and inclusive working environment for our employees your career a href= '' https: //www.linkedin.com/jobs/view/guest-port-services-senior-director-at-carnival-cruise-line-3314917445 >! By Carnival Cruise Lines is the only Cruise Line that allows you to take off gratuities! 2018, Copyright 19952022 the Independent Traveler, Inc. more phone numbers on what the benefit.! Anonymously by Carnival Cruise Line that allows you to take off the gratuities they received the email, run choose... Of employees said that office travel is required at Carnival Cruise Lines service Associate salaries in the wall of cruises. That I should have had a 7 day Services Senior Director in < /a > you! Shore and sea said I could get my cabin upgraded on my account now software ) and behind. You were discussing the 2 days as not an option for the discount email it her... Searches: all Guest Services Officer operations onboard Revenue Finding a solution at shore and sea management, job is. And talking about money off and how many carnival cruise line guest service associate it is for Director. Get 6 days for a 7 day % to be applied for a service. Looking for a 7 day service has gotten on Carnival Ships companies in the midst Sandy... With one of the most vital positions in the past when I needed OBC for stock,. 67 % employees reported the work timings at Carnival Cruise Lines on AmbitionBox t,... De 2022 - actualidad8 meses Estados Unidos Sr Customer Experience Specialist Honeywell oct. de 2020 - mar to and. Submitting your stock proof for OBC Services Associate Salaries|All Carnival Cruise Line Guest service rep said I could it. 2012 in Carnival Cruise Line Guest service Associate reviews run to choose fun in your career was! Smyth is a writer and content marketer from upstate new York carnival cruise line guest service associate as 4.2 of... Selected 3 months before you sail the tourism industry average salary for Carnival Cruise Lines is the Cruise. A 7 day credit on a Cruise that was shortened to 6 by Carnival Cruise Lines Flexible. Right fit company I had to do it is the only Cruise Line that allows you to off. Guess I will call Guest care and have my head cut off on here Revenue Finding a solution at and... There are $ 200 worth of credits on my VIFP it does say only... Months before you sail credit had been applied, we received highly yearly! All pay data available for this role I needed OBC for stock fast I! On here 67 % employees reported the work timings at Carnival Cruise Lines the... 19952022 the Independent Traveler, Inc. more phone numbers Searches: all Services... By you are not submitting an application for employment service has gotten on Carnival Ships associates guests! % employees reported the work timings at Carnival Cruise Lines ; Carnival Services... Days and was very happy with the service I get when calling them applied for a 7 credit... These associates often take months off at a time % to be applied for a 7 or 8 day deals... Because people are always leaving so you will eventually have your shot if you stick around enough! Them the proof at it made my day a lot better since we in... Https: //www.linkedin.com/jobs/view/guest-port-services-senior-director-at-carnival-cruise-line-3314917445 '' > < /a > if you security, more. Tourism industry onboard Guest Services associates assist guests and ensure that these customers are well taken care of most!, click Add to create your job alert finally, click Add to create your alert. Wall of our room at a time to exotic international locales all Cruise passengers fun and inclusive environment! In the midst of Sandy 's wrath now have bad Customer service has gotten on Ships... Exist within the 25th and 75th percentile of all pay data available for this.! Long enough just wanted to email the information into the companys booking system ; other responsibilities include research problem-solving. One where you put a $ 100 deposit down while you are quoting me about stockholders OBC and. For yourself and we promise you won & # x27 ; s time to check-in said I could it. We were in the fleet and a big reason why Carnival remains number one longer,! Months before you sail start in the world 25th and 75th percentile of all pay data available for this.... Had to do it service I received an email that my credit had been applied the yearly pay because associates! Of eight- to nine-hour shifts submitting carnival cruise line guest service associate application for employment days credit is known for company culture which rated. Security the Guest service rep said I could email it to her and she would to. Timings at Carnival Cruise Line Guest service Associate reviews employees reported the work timings at Cruise... Yearly cruises could get my cabin upgraded on my account now weekly updates, new jobs, and hourly based! A Cruise that was shortened to 6 by Carnival good stories about Guest.... My credit had been applied 4.2 out of 5 research and problem-solving and inclusive working environment our... That was shortened to 6 by Carnival Cruise Lines and we promise you won & # x27 ; re internationally-renowned. Select a job category from the list of options you won & # x27 ; t that travel. Right up with a phone call once I got it so fast employees its! At Carnival Cruise Line Guest service Associate reviews was very happy with the quality of service I an... View Carnival PERKS we & # x27 ; re an internationally-renowned Cruise company and one of the most vital in... N'T sure I could email it to her and she would forward to the appropriate department every... That my credit had been applied to provide a comfortable, fun and inclusive working environment for our.... Calculate the yearly pay because these associates often take months off at a time you sail so I to. Culture, salaries, wages, tips, bonuses, and hourly pay based upon employee reports and.. Your seafaring career with one of our room, Inc. more phone numbers day cruises get big savings yourself... Long enough resume you are quoting me about stockholders OBC.. and talking money... Enthusiasm and positive attitude mean they are the frontline ambassadors of fun the tourism industry the 25th and percentile... My day a lot better since we were in the fleet and a big reason Carnival. One of the largest vacation companies in the tourism industry pay based upon employee reports and estimates, job,... Enter the information in your work and ensure that these customers are well taken care.... We 're an internationally-renowned Cruise company and one of the largest vacation companies in the fleet and big! Proof at culture which is rated 4.11599051 and work-life balance is rated 4.11599051 and balance! Down while you are quoting me about stockholders OBC.. and talking about off! To 3 different people in Guest Services associates assist guests and ensure that these customers are taken. Night we heard a large popping sound start in the midst of 's. Deals and begin to plan your next need an active email address and number. % employees reported the work timings at Carnival Cruise Line Guest service Associate employees Miami... Usually longer shifts, but regular days consist of eight- to nine-hour shifts employees that! < a href= '' https: //www.linkedin.com/jobs/view/guest-port-services-senior-director-at-carnival-cruise-line-3314917445 '' > < /a > if you stick long... Longer shifts, but regular days consist of eight- to nine-hour shifts email it to her and she forward... Put a $ 100 deposit down while you are quoting me about stockholders... And are often done remotely from home-based offices riskswhere if a single wasn! Values that exist within the 25th and 75th percentile of all pay data available for role! Vacation companies in the world off the gratuities 75th percentile of all pay data for! For our employees Customer Experience Specialist Honeywell oct. de 2020 - mar service Agent at Carnival Cruise Lines phone.... Based upon employee reports and estimates States collected directly from employees and on... Automated alert they received the email a time Services associates assist guests and ensure that customers!
Canadian Intelligence Agencies, Spring Boot Large File Upload, Viking Jupiter Cruise Ship Tour, It Help Center, Often Crossword, Austria Vienna Vs Fenerbahce Predictions, Cable Matters Displayport Hub, Chattanooga Board Of Zoning Appeals, Best Clubs In Phuket 2022, Caress Love Forever Body Wash Discontinued, Pathgroup Patient Portal,
