Order Number FULL order ID including the letters at the beginning. You may have received your refund as a voucher if your items were returned to us after the returns policy timeframe. Please turn it on so that you experience this sites full capabilities. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. 3 Select your preferred return option Print returns label at home or in store options. Log onto our portal here. Items must be unworn and unwashed with the . Your return arrives back at boohoo! Returns via the portal are fully tracked. A typical refund will take up to 14 days + your banks handling time. If this could be the case, please check your emails including spam and junk. You will need your order number and email/last 4 digits of your phone number. How long does it take to process my return? If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. Once you have processed your return in the portal you're ready to post it off! The value of any items returned will be deducted from your outstanding balance, you should continue to make any payments that are due for the remaining instalments. weareMAN. Items must be returned within 28 days of receipt. We cannot offer refunds on pierced jewelry, beauty products & fashion masks or swimwear & underwear if the hygiene seal is not in place or has been broken. If you have a delivery related question or maybe you need to track your order. Please wait 14 days before contacting us about your refund if you havent heard from us yet. With loads of styles landing each week and regular trend updates you can be sure to get the latest. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. Pay for the postage and print off your label. 3 Select your preferred return option Print returns label at home. Items must be unworn, unwashed and unused with the original labels still attached. Once you have processed your return in the portal you're ready to post it off! Returns cost $4 and you can track them as they make their way back to our US hub in New York. Just pop your items in something non see-through, sealable & waterproof. There will be a charge for returning the item to us at a fixed amount of 1.99 which will be deducted from the amount to be refunded to you. Make sure you keep proof of postage! Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). 3. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Repack your items. Any orders placed from 16th Dec 22 onwards are eligible for 28 days only. Please wait 14 days before contacting us about your refund if you havent heard from us yet. If your items dont make it back to us, youll need to open a dispute with the carrier. Login to our returns portal. Please note that where a product is purchased at a boohooMAN pop-up store or event, boohooMAN will only accept returns and refund payment where the product is faulty. *Extra 10% discount sent via email to new subscribers only. You've got 28 days to send something back to us from the day you receive it. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. All rights reserved. Items must be returned within 28 days of receipt. If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. There will be a charge for returning the item to us at a fixed amount of 1.99 which will be deducted from the amount to be refunded to you. 3. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. boohooMAN is a global online fashion retailer offering thousands of menswear styles so you can stay ahead of the trends. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Click here to start a return. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Pierced jewellery cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet. | Read 2,121-2,140 Reviews out of 5,495 1. What should I do if I receive an incorrect or faulty item? form where youll also find details on how to return your item(s). Ive paid with Zippay How do returns & refunds work? *Extra 10% discount sent via email to new subscribers only. Your refund will be processed once we've received your unwanted items. If you've returned items from an order paid for with Zippay, and you're near the end of your invoice period, we'd recommend making the outstanding payments by the deadline to avoid payment charges. This can take up to 7 days to show in your account and is dependent on your bank's processing time. Click here to start a return. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. You'll then receive a full refund minus the cost of 1.99 for returning the item. 1. If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. Shorts. You will need your order number and email/last 4 digits of your phone number. Log onto our portal here. Buy Now, Pay Later! Login to our returns portal You will need your order number and email/last 4 digits of your phone number. If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. Make sure you keep proof of postage! Vests. The value of any items returned will be deducted from your outstanding balance, you should continue to make any payments that are due for the remaining instalments. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery . For USA, Canada, Australia and New Zealand customers please return items within 28 days of the date shown on your dispatch note. Unfortunately we don't offer an exchange facility. With loads of styles landing each week and regular trend updates you can be sure to get the latest. Cargo Pants, The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. All rights reserved. We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Don't worry, if this does happen we will contact you first. Please turn it on so that you experience this sites full capabilities. 1. Refunds will not be given if they do not comply with our returns policy. Repack your items (These need to be unworn/unwashed/unused and with original tags). You can unsubscribe at any point. 4. FREE NEXT DAY DELIVERY + EXCLUSIVE FREE RETURNS FOR 1 YEAR! With just one click you can reduce the energy used by this website. You've got 28 days to send something back to us from the day you receive it. How long does it take to process my return? Your refund is on its way. A typical refund will take up to 14 days + your banks handling time. You can unsubscribe at any point. Select your preferred return option (Print returns label at home or in store options). Returns are FREE for premier customers. You'll no longer receive a delivery note in your parcel. Refunds will not be given if they do not comply with our returns policy. You've got 28 days to send something back to us from the day you receive it. I . Re-pack the item in its original packaging with labels and tags still attached. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. Items must be returned within 28 days of receipt. 3. It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. You'll get an email once we receive your returned item. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. By enabling them, you are agreeing to our. 3. Youll need to write to us with notice of your cancellation just fill out 2. Post if off! You must obtain proof of postage just in case your order is lost on its way back to boohooMAN. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. Returns and Refunds | Boohoo You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. Please turn it on so that you experience this sites full capabilities. We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). On average a Zippay refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated. Underwear and swimwear can only be returned if the hygiene seal has not been removed. We're sorry to hear that you've received an incorrect or faulty item. I have already returned some items from my order and paid 1.99, why are you charging me again? Select your preferred return option (Print returns label at home or in store options). Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse. Click here to view our full Returns Policy. We have printer-less options too if you dont have a printer! here its as easy as If you have a Boohoo Premier subscription you can return items to us free of charge. Print off your returns label and attached it to your parcel. A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. By subscribing, you agree to receive marketing communications from boohoo by email. So that we can get this fixed for you please head over to our Contact Us section. Items must be unworn and unwashed with the original labels attached. If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account. Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item(s), including any loss or damage, until we receive. Returns via the portal are fully tracked. We've gone paperless! Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). With hundreds of styles landing each week and regular trend updates you can be sure to get the latest. If you decide to keep one of the items, you need to pay for delivery. No packaging, no problem! For all other International customers, please return unsuitable items within 30 days of receiving your item(s). 4. Returns via the portal are fully tracked. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. 90z Revival, Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our To experience the full world of Boohoo, please enable these or check whether another program is You've got 28 days to send something back to us from the day you receive it. If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. You wont be able to attach an image of the proof of postage just yet (unless youre contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us. I have an outstanding balance of 1.99 on my Buy Now, Pay Later invoice (Klarna, Clearpay, Laybuy, Zip), how would I pay for this? Returns via the portal are fully tracked. 3. 3 Select your preferred return option Print returns label at home or in store options. Please return unsuitable items in its original packaging. Tell us what you are returning and why :). You can return using the steps above. Returns via the portal are fully tracked. As per our policy, returns are chargeable therefore the outstanding 1.99 charge on your BNPL invoice would need to be covered by you. boohoo aren't able to extend your invoice. Cool with that? Email Address The email address used to place your order. Please dont use any faulty items after finding the fault, or we may not be able to provide a refund. By enabling them, you are agreeing to our. Hoodies. Were really sorry to hear that youve received an item thats not in perfect condition. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. You will need your order number and email/last 4 digits of your phone number. If youre a customer in the EEA, you get 14 days to cancel your contract with us. With loads of styles landing each week and regular trend updates you can be sure to get the latest. We've gone paperless! Login to our returns portal by clicking the Start a Return button. Your browser's Javascript functionality is turned off. Hear about exclusive offers, get early access to collabs & quicker checkout. You will be charged per parcel you return, if multiple returns are made on the same order, additional fees will apply. Click here to generate and print off your returns label and to find your nearest store. Hear about exclusive offers, get early access to collabs & quicker checkout. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. Collect your order from nearly 1,200 InPost lockers nationwide for 3.99. Our percentage off promotions, discounts, or sale markdowns are customarily based on our own opinion of the value of this product, which is not intended to reflect a former price at which this product has sold in the recent past. I can't see the refund on my bank statement. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. We dont offer exchanges right now. You will need your order number and email/last 4 digits of your phone number. This can take up to 7 days to show in your account and is dependent on your bank's processing time. Om van de volgende voordelen te genieten. FYI All InPost lockers are accessible 24/7! Copyright 2022 boohoo.com. To help us get this fixed for you ASAP, when you first contact us please include the following information; (The product name and code can be found on your order confirmation email). Hoodies, All rights reserved. You can unsubscribe at any point. We don't refund delivery charge for those countries listed outside of the EEA. If youre a customer in the EEA, you get 14 days to cancel your contract with us. If your items dont make it back to us, youll need to open a dispute with the carrier. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. 1. By subscribing, you agree to receive marketing communications from boohoo by email. You can cancel your contract here. We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Login to our returns portal. Your refund will be processed once we've received your unwanted items. Once our checks are complete well refund your credit/debit card. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. Items must be unworn, unwashed and unused with the original labels still attached.
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