An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. eBay somehow refunded the buyer automatically when the return was delivered. Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. It should not have. It's so unfair to write eBay sellers off like a bunch of cheap scammers. Once payment is confirmed you ship it promptly. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. NO Cash Refund for wrong purchased items. Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. They needed his phone number but I did not have it. Do I have to go ahead and refund no matter the circumstance? That has happened to me. That necklace couldn't have come from me. To cancel your order: Go to My Purchases. Remember that if an offer looks too good to be true, it probably is. I sold 4 of the same items. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. If the shipped item was sold for under $750, delivery notification is adequate proof. They will call the number you have on record for this account, so make sure that's correct before you start. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. Seller deleted listing immediately after purchase? It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? I think most first-time eBay buyers create their account the same day they place their first order. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. I'm not sure if Canada Post would put those on there?? Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. It WAS new in the box. Example: The listing said "new," but the item was clearly used. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. Sucks!! Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. They sell fake goods and don't pay taxes. They readily cooperate with law enforcement. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. How were you able to call eBay? Do not refund half. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. So, I cancel the order and sent in a statement. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Otherwise, you can also restart the laptop just by pressing the power button. Here are some of the most common ways eBay sellers are scammed. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. If eBay screws you and sides with the buyer like they most certainly will, you have to make yourself into the biggest pain in their ass that you possibly can. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. I had to help my mom submit a dispute through eBay, as a buyer. This time, I accidentally sent an ebay buyer the wrong item. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. Report a buyer if you think they have acted illegally or fraudulently here. Five! If not, fuck them and continue onto arbitration per their terms and conditions. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. I had a customer contacted me that the item was damaged in transit. Check all items upon receipt. You are welcome to file claims and police reports. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. People are getting desperate, violent and all kinds of other things lately. Im concerned this is a scam. The law spells out how to challenge billing errors. Most of them are happy new year banners being returned in Febuary. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. I have to take her to court! Anytime I can create with the Stardream line, I jump at the . Tune into our last eBay for Business podcast episode of 2022! There's no possible way I sent the wrong item so he's trying to scam me. Lol either way I wasnt surprised. How do you prove you sent A? No they dont. man!! All rights reserved. If you've changed your mind about the item, check with the seller to see if they'll accept your return. 05:05 PM. As its a scam, you will never see your money or your items again. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. The thing to remember is that these slip up were t. New replies are no longer allowed. Copyright 1995-2023 eBay Inc. All Rights Reserved. They have always just put new shipping labels over the original label on the unopened package. Buyer sent me picture of something different in the box. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. Funny thing he could never tell me what he claims he got or send me pictures. But I would think it is more likely a customs thing. I lost my appeal. - edited Other platforms I never had a problem with over 6 years. Dial 1-800-275-8777 and explain the issue to USPS customer service. I cant believe you won this. Am I supposed to follow up with Royal Mail or it is now his responsibility? In my experience, the wait times are usually short and they do call within the estimated time. Parcel comes back, buyer is less than helpful, I refund, get a neg. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. 4) Request return shipping label credit as buyer made false claim. Explain that you used a box, not an envelope, if that is the case. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. Is eBay likely to refund the buyer? I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) Reddit and its partners use cookies and similar technologies to provide you with a better experience. In this case, the purchase may be completed without flaw. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. It was already on the way. Ebay says I have to "take action" by Sept. 11th. I can't really remember what specific package I mailed it in. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. So eBay took the loss when they refunded me. It was hard for me to believe that since it was a solid stainless steel item with no moving parts. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. Because the seller sent a lighter instead of a $600 Gucci wallet. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. I had been using half sheet sticky labels for almost a month before sending out this order. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. What would you do? So, that explains the different labels and (possibly) the Fragile stickers. eBay is very aware that scams occur on the website. This was shipped by Global Shipping Program. I asked the buyer if the package he received was damaged or opened. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. Should I contact the postal service? I guess it depends on whether the item they are sending back is worth paying the shipping on. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). Its unfair they side with the buyers all the time. Update 2: So my next step was to file claim with UPS. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. 1. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. Yes it would add cost. It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. Here are some of the most common ways eBay sellers are scammed. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. Both early political pieces. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. He sent photo of item receivedit is not the item i sent. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. After completing the sale normally, the seller will post the package with the correct address but the wrong name. Glad you at least eventually prevailed. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. 05:49 AM. did said person say they woud send you the motorcycle and the title and then you would have to pay? what is beyond infinity most expensive car ticket. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. I take pics and and email amazon all the details of before and after and the condition it is come back - I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). You can request that the buyer send the item back to you immediately. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. Cause his photo shows a like kind of item but not the brand or pattern I sent. eBay are only concerned with issues that affect their own profit margins. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. - edited be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. It sucks. It is a site to get quality at the best price and sometimes I make 50 cents. Disputes about the quality of the item are not billing errors. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. I know I have to send the refund regardless, right? on Thanks for this suggestion. 03:13 PM. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. Theres no possible way I sent the wrong item so hes trying to scam me. 2. Somewhat new, never had this happen before. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? If they do then you have to either refund or call eBay and try to make your case. Buyer pretended the item/ring was not as listed. It's tough dealing with customer service when they're all Filipinos who don't understand or care. If the package was mixed up by GSP, then they should handle it. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. by asking the buyer questions or calling the post office? Does it look like your packaging, apart from the labels and the stickers? We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. I sent a seller an offer on an item and she accepted. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. Create an account to follow your favorite communities and start taking part in conversations. It seems I have no time to inquire. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. 09-10-2020 If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. Everyone is covered except the credit card holder, whoever that is. Is there any point in doing that? A little detective work might find the answer. If the item is sold for more than $750 the item must have signature delivery proof. The item is missing parts or features, and this was not disclosed. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. Sizes: XS to 2XL. on So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. For more information, please see our Dollars. I told Ron that this was, "pardon my French, absolute bullshit." You can always appeal later. Paid a tailor 4.50 repaired it and sent back with DPD signed for. The online auction site launched in 1995, and scammers have used it ever since. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense @deala0621:There's no point in contacting Canada Post, or USPS. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. In most cases, the refund takes 3 to 5 business days to process. I will report this to the post master. Contact postmaster and file mail fraud. Its just getting worse, sadly. Then maybe they won't send it back and you won't have to refund. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. Am I protected against negative feedback in this scenario? You can report an issue with a seller to eBay directly here. The item could have gotten mixed up during a customs check? You purchased a specific quantity of an item, but received the wrong amount. I've never owned/sold a necklace like that. on Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. 03:58 PM, maybe she thought it would be darker as your listing photos look darker than her photo i.e. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. 1. Press J to jump to the feed. Choose "have us call you", that's the best option these days. I asked my boyfriend to print off the labels and post them while he was at work. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund.
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