I have sent 312 custom-designed postcards to my inmate over the last 2.5 years using your service. Written notification should be mailed by certified mail to: HomeWAV, LLC, 2020 Westport Center Dr., St. Louis, Mo 63136. Add Funds via Website HomeWAV Mobile App Download the Android or iOS app, sign in, and add funds with the mobile app. Limitation of Liability. While nothing can take the place of in-person visitation, advancements in technology can help bridge the gap between you and your incarcerated loved one by allowing video calls with someone in jail. Anything to the contrary notwithstanding, we acknowledge that certain communications made through the HomeWAV Software are privileged and confidential (E.g., calls between you and your attorney) (each a Privileged Communication). Visit the TouchPay website to make a deposit online. Acceptable Use Policies. If you do not wish to be bound by this agreement to arbitrate, you must notify HomeWAV in writing within thirty (30) days of the Effective Date. If HomeWAV and the Facility confirm that this is a Privileged Communication, that communication will be flagged as such, and will not be recorded or monitored. 7. If any provision of this EULA is held to be illegal or unenforceable, it shall be deemed amended to conform to applicable laws or regulations, or, if it cannot be so amended without materially altering the intention of the parties, it shall be stricken and the remainder of this EULA shall continue in full force and effect. Im out of jail but hes not. The Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate. My inmate was so excited when I started using Inmate Aid and told me that everyone including staff were impressed with his postcards. Durazo filled out the required paperwork and stated that he was purchasing the firearm for himself, when in fact he was acquiring it for another individual. Otherwise, IGF are only refunded to the inmate or the credit card used in the original transaction after the inmate is removed from the facility or the facility is decommissioned. We can help your inmate find employment post-release. The biggest no-no in jail is to talk about your case. K.Inferences drawn from other personal information. Code 1798.80(e)). Questions: Contact Us at: support@homewav.com. HomeWAV is a cost effective and innovative way to allow those incarcerated in Detention Facilities across the country to visit with their families and friends in a home environment without the. See our tips. Inmates at HomeWAV facilities are prompted to complete a refund form during the account creation process. eMessaging features are less than one cent per character. //]]> Redeem your Talk To Me bonuses by following options. . Any refund requiring a check will be refunded less 10% of the remaining balance. Facility Rules. Code 1798.100, et seq., known as the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Our highest mission is to provide incarcerated individuals with low-cost, innovative, and easy-to-use solutions for staying connected to their families, loved ones, and communities. User may not use any the Companys property in connection with any product or service that is not offered by the Company, in any manner that is likely to cause confusion with the Companys business, or in any manner that disparages the Company. Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). Current or past job history or performance evaluations. If sold or shared, Categories of Recipients. Interested in learning more about how HomeWAV can help you? With help from a strong Wi-Fi connection, HomeWAVs secure mobile app and platform help you keep in touch with incarcerated friends and family. Unlike calls from the detention center which can sometimes allow for outgoing collect calls, you will need to add funds via credit, debit, or prepaid cards prior to the call. We encourage you to periodically re-read these Terms, and the privacy provisions hereof, to see if any changes could affect you. (The mobile app is available free in the app store for iOS and Android.) Looking for an inmate or information about a facility? With help from a strong Wi-Fi connection, HomeWAVs secure mobile app and platform help you keep in touch with incarcerated friends and family. HomeWav offers an easy-to-use, cost-effective inmate communication . The correctional facility will see your account, profile photo, and government-issued ID, then grant or deny access. Facility is responsible for communicating all questions and requests from end user to support services. I did these two things at about 6:45pm. I reached out to inmateaid via www.inmateaid.com/contact and explained the inaccuracy. The detailed information for Homewav Account is provided. Sign in to call our secure toll-free support number and use option one to add funds. . With video calls, you can keep your loved one up-to-date about what is happening in your life and feel a bit closer, even while they are incarcerated. Written notification should be mailed by certified mail to: HomeWAV, LLC, 2020 Westport Center Dr., St. Louis, Mo 63146. Indemnification. Your loved one will be notified via kiosk or tablet once you are signed into your account and available to connect. Any funds remaining after all credit card transactions have been reversed will be refunded by check in care of to the address provided by the inmate. * Detention Facility: * Contact: Select a Detention Facility. Ifyoure looking to have a remote video call with an incarcerated loved one, how can you get started? Refunds are generated automatically when a third-party user deletes an inmate from their account, when an inmate is removed from a facility, or when a facility is decommissioned. We won't be needing the InmateAis service anymore. Instead, voice and video calls are initiated from your loved one when they have access to a HomeWAV kiosk or tablet. Frequently Asked Questions You agree not to use or permit anyone to use information provided through the Website for any unlawful or unauthorized purpose. Money can be added to the inmate's phone account through www.homewav.com utilizing the "Deposit Funds NOW!" button at the top of the HomeWav webpage or by coming onsite and using the HomeWav kiosk in the front lobby. 18. promote any criminal activity or enterprise or provide instructional information about illegal activities; Online using TouchPay. * Password Confirmation: Personal Information. Updated. Save my name, email, and website in this browser for the next time I comment. The number of minutes to be transferred. It certainly has been helpful and everyone is very helpful. As I searched the website and got the information I read and reread til I understood how the service work. When you submit sensitive information via the Website, we take reasonable measures to protect such information both online and offline. Money can be added to the inmate's phone account through www.homewav.com utilizing the "Deposit Funds NOW!" button at the top of the HomeWAV webpage or . Our Privacy Policy applies to all funding transactions and is hereby incorporated into this EULA. Your Facility will inform you of additional terms, conditions, and restrictions (separate from this EULA) that apply to Third Party Content, the type of Third Party Content available to you, the time periods for use, and the applicable fees. There are no third party beneficiaries to this EULA. HomeWAVs software allows you to schedule without any assistance from jail staff. You can transfer funds between inmates on your account. some requiring less effort than others, but they are all capable of helping you connect. HOMEWAV MAKES NO WARRANTY THAT (I) THE HOMEWAV SOFTWARE WILL MEET YOUR REQUIREMENTS, (II) THE HOMEWAV SOFTWARE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR (III) THE THIRD PARTY MATERIALS WILL BE ACCURATE, FUNCTIONAL, OR RELIABLE. Here are seven tips for a seamless experience. Sign in and add funds directly through our website. Authorized Administrator means the individual designated by each Facility to download and accept this EULA, establish a Facility Network, and assign licenses to the HomeWAV Software to Facility Network Users who are permitted by the Facility to have individual accounts allowing them access to and use of the HomeWAV Software. information related to your commercial dealings with the Company (such as summary of exchanges (subscriptions, options, commitment duration), status of invoices and payments); April 07, 2021 20:21; Updated; Each of our facilities have their own pricing rates. The arbitrator will decide the substance of all claims in accordance with the laws of the State of Delaware. 8. Your Access to and Control Over Information: Except as provided elsewhere in this Policy or under the Company End-User License Agreement, or as necessary to provide you with or bill you for the products, services or information you requested, you may opt out of any future contacts from the Company at any time. HomeWAV will skip PayNearMe deposits during the last-in, first-out process. It's annoying. B. Civ. If you already have a card saved in our system, choose that card. These funds will go directly to the inmate to call whomever they wish. We do not currently respond to do not track signals as we are trying to provide you with a personalized experience. You and HomeWAV each agree that any and all disputes, controversies, or claims arising out of or relating in any way to this EULA or the Privacy Policy incorporated herein, or your use of, or access to, the HomeWAV Software shall be resolved exclusively through final and binding arbitration rather than in court. HomeWAV Voice cannot call pagers, internet phones, etc. 15. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. cash kiosks located at each jail facility, You can place money on an inmates account using the inmates Thank you all for the phone line.It was very helpful on saving me money.My boy friend is coming home on the 23 .Thanks so much. the agreement in full. Use of the HomeWAV Software by a Facility Network User is conditioned on such individuals affirmative consent to this EULA and their compliance with the terms and conditions in this EULA. 2. to send, knowingly receive, upload, download, use, or re-use any material that is harmful, threatening, abusive, harassing, defamatory, libelous, invasive of any individuals privacy, is pornographic or depicts a human being engaged in actual sexual conduct, or harasses, degrades, intimidates or is hateful toward an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability; I. This has been the best customer service I have ever recieved. Information we collect automatically: Please see policy on Cookies, below. WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS OR LOST PROFITS) UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE WEBSITE, THE MATERIALS ON THE WEBSITE OR ANY SERVICE OBTAINED THROUGH THE WEBSITE. The Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate. eMessaging features are less than one cent per character. There are four ways to deposit funds to Inmate Accounts using TouchPay. Your loved one will be able to use these funds to call those on their approved phone list. HomeWAV endeavors to meet the foregoing service levels, however we will not be held responsible for delays, delivery failures or any resulting damages for factors beyond our control. J. Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. Civ. information related to financial transaction (credit card information or bank routing information); Allocation of Risk: You acknowledge and agree that the foregoing disclaimers and limitations of liability represent bargained for allocations of risk and that the pricing and other terms and conditions of this EULA reflect such allocation of risk. We're bridging the gap between family, friends, and incarcerated loved ones by offering safe, cost-effective, and convenient video visitation solutions. How to Get free Minutes On Homewav. kiosk, or through our automated phone payment system. Ownership: The Website, including all site software, databases, trademarks, logos, service marks, proprietary information and materials (and any intellectual property and other rights relating thereto) (Company Property) is owned by the Company and will remain the property of the Company. This includes information derived from registration, subscription, and use of our services. ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL BE THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE WEBSITE. IF THIS EULA IS UPDATED, YOU WILL BE NOTIFIED ON YOUR NEXT LOGIN SESSION. UNLESS YOU AND THE COMPANY AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSONS OR PARTYS CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. We offer a variety of safe, easy-to-use features for fully registered and approved visitors, including: Looking to schedule an on-site or lobby visit? InmateAID finds you the cheapest rate on your inmate calls. Become part of our visitation community in minutes and experience easier inmate visitation right from your own home. Nothing against all of you lol but I hope it's not needed. Meet Wire of Hope's inmate penpals online by browsing our free inmate penpal listings. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the interpretation, applicability, enforceability or formation of this agreement to arbitrate, any part of it, or of this EULA including, but not limited to, any claim that all or any part of this agreement to arbitrate or the EULA is void or voidable. On October 5, 2021, Kevin Durazo and co-defendant, Mario Edoardo Ramirez Chavez, 22, of Mexico, traveled to Tucson from Douglas, Arizona, for the purpose of purchasing firearms. You agree that HomeWAV may, in its sole discretion, suspend or terminate your user account and your use of the HomeWAV Software for any reason, or no reason, including, without limitation, for lack of use, insufficient funding, or if HomeWAV believes you have violated this EULA, including for any reason specified in this EULA. After that, its as simple as accepting a call. Users of our Website may elect to opt-in to all cookies. Be sure to have a strong Wi-Fi signal for the best video quality. And then most of the time he can't hear me at all! Each time she hung up, the indicator went immediately from 1 to 5 bars. For more information, please review GoLookup Terms of Use. The processing time to refund credit cards usually requires 2-5 business days but will vary depending on the cardholders bank. B.Personal information categories listed in the California Customer Records statute (Cal. Video Call with Your Loved One: When you are both available, your loved one can call you through our secure app or website portal. information created by you in connection with your use of the services (such as phone contacts imported or created by Users, call comments, tags, greetings, hold music, data necessary to the integration of professional tools); and is protected by international intellectual property law. It all starts by adding funds to a loved ones HomeWAV account. Third-Party Content (music, movies, games, etc..) accessed through HomeWAVs software will only be available to users for the specified rental period and while the user is housed at the facility. Inmate General Funds (IGF): Inmate General Funds are deposited by any user into an inmate's account and used by the inmate for communications with any third-party user. Other than the limited use rights licensed under this EULA during the Term, no other ownership or license rights in the HomeWAV Software are granted to you, and ownership of the Wav Software and Modifications remains vested at all times in HomeWAV. By using this site, you agree not to use any false personal information or use an invalid or unauthorized credit or debit card. 21. Visit your local PayNearMe location to add funds. Fees and services are set independently by each corrections facility, but most are between 10 and 30 cents per minute. Ifyoure looking to have a remote video call with an incarcerated loved one, how can you get started? Through companies like HomeWAV, inmates are able to make video calls with friends and family from jail easily and safely, allowing for better connections and communication. to export any Third Party Materials or other data or any portion of the HomeWAV Software to the US or foreign countries; $ ! Outside of financial fraud situations, HomeWAV does not stop accounts from being made. She is just so human and real (you know, as opposed to reading me that "scripted" response). This information is used to provide and offer services to you. Add Funds via App Pay by Phone Sign in to call our secure toll-free support number and use option one to add funds. Add Funds to Your Account: You can also add funds to your incarcerated loved one's HomeWAV account through the website, mobile app, a PayNearMe kiosk, or through our automated phone payment system. oh and I have an excellent phone and WiFi so it's the app. You agree to (a) immediately notify us of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session when accessing HomeWAV Software. Refunds may not be transferred to another facility unless the new facility has an existing contract with HomeWAV, in which case the third-party account holder may contact HomeWAV Customer Support for assistance. The sender will be liable to prosecution under A.R.S. Please feel free to contact our visitor support team by phone at 844-394-6639. Sign In or Create an Account with the HomeWAV App. Save money on phone calls. Can I transfer funds from one inmate to another? The Company has the right, in its sole discretion, to modify, suspend or discontinue any part of this site at any time, with or without notice Fees and services are set independently by each corrections facility, but most are between 10 and 30 cents per minute. If your account is not accepted, please contact the detention facility. PLEASE READ THIS EULA CAREFULLY. Inmates at HomeWAV facilities are prompted to complete a refund form during the account creation process. By 7:15pm they responded back to me and had the profile removed. Download the Android or iOS app, sign in, and add funds with the mobile app. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT THE COMPANY AND ANY OTHER INDEMNIFIED PARTY SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (I) ANY ACTION OF ANOTHER USER TO THE WEBSITE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO AND USE OF THE WEBSITE, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF THE COMPANY; (III) ANY UNAUTHORIZED ACCESS; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE; (IV) ANY BUGS, VIRUSES, WORMS, DEFECTS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE WEBSITE BY ANY THIRD PARTY; AND/OR (V) ANY ERROR, MISTAKE, INACCURACY OR OMISSION IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS AVAILABLE THROUGH THE WEBSITE. Visit your local PayNearMe location to add funds. Sign In or Create an Account with the HomeWAV App. Have us delete any data about you which is not required to be maintained. to impersonate or attempt to impersonate any other person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity; GoLookUp does not provide consumer reports and is not a consumer reporting agency. Warranties and Disclaimers. When we do, the version date, at the top of this page, will be updated to reflect that revision. The inmate may either select to initiate an immediate refund back . 3. You agree to comply with all applicable international and national laws that apply to the HomeWAV Software, including the U.S. HomeWAV Website Sign in and add funds directly through our website. Exercising Your Rights to Know or Deletion, Personal Information Sales Opt-Out and Opt-In Rights. Fees. Read the Blog We understand that knowing someone in jail is hard, but with HomeWAV, we hope to make communicating easier by allowing video calls similar to FaceTime. Facility Agreement means a separate license and distribution agreement between Facility and HomeWAV or a reseller acting on HomeWAVs behalf pursuant to which the Facility is given the right, subject to its acceptance of and compliance with this EULA, to establish a Facility Network and to assign licenses of the HomeWAV Software to Facility Network Users for use solely within the Facility Network environment. You can choose to reject this agreement to arbitrate. Notices regarding this Agreement to HomeWAV shall be made in writing to Authorizing Facility who provided Network for your account usage or by electronic mail to the address you have provided during registration or to support@HomeWAV.com. 5. A cookie is a piece of data stored on a site visitors hard drive to help us improve your access to our site and identify repeat visitors to the Website. ANY RELIEF AWARDED CANNOT AFFECT OTHER USERS. DISCLAIMER: You may not use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or any other purpose that would require Fair Credit and Reporting Act (FCRA) compliance. Civ. When you are both available, your loved one can call you through our secure app or website portal.
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