Phone. If not, you can check your balance and add value to the card at a ticket machine before starting the journey. Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. EMC Skip the side navigation menu and go to the main content. E\\y\F@B.DHR!"g/ Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. 0.749023 g Add value, set up autoload, and check your balance! We cannot give refunds for partially used passes or tickets. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. Learn more about our privacy policy. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream Registering your card protects your card balance and allows you to set up an online account. /Tx BMC If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. EMC To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. The refundmay take 4-6 weeks to process. How can I check my card balance or how much I was charged for a trip? For details about how to apply for a refund, download theClipper Cancellation Form. 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. EMC EMC So what you could do is to rack up a negative balance to offset the $3 fee. H*2T0T341f& endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream Oakland plans to unleash pothole blitz to fix notorious street damage, Los Gatos: Hundreds still without power as Black Road repair project finishes early, Dear Abby: I love my wife but I think I better get divorced, Dear Abby: My wife said she doesn't like it, but it's part of my life, Harriette Cole: She has gone too far with the remote work option, Bobcat seen using Highway 17 wildlife crossing hours after it opens, Authorities: Man bombed PG&E transformers in South San Jose, Ask Amy: I feel guilty for not speaking up about my co-worker's activities, William backed Harry and Meghan's eviction, prefers brother never 'set foot in England again', Map in Murdaugh murder case: 5 deaths and a mysterious shooting, Ask Amy: I didn't ask for what I wanted, and I'm sad they couldn't guess, Miss Manners: I felt bad that they all skipped her baby shower -- and then I found out why, As Adderall shortage continues, DEA plans to limit some telemedicine prescriptions, House where JonBenet Ramsey was found dead listed for sale for almost $7M, Columbia University permanently drops SAT, ACT admissions requirement, The Waterbed Doctor: California retailer lays claim to retro bed with nearly 40 years of service, sales, Felonious Florida podcast: Missing teenage girl leads to several cases of child sex trafficking, Do Not Sell/Share My Personal Information. This is the version of our website addressed to speakers of English in the United States. Someone else may be able to use it. This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. 0.749023 g Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? EMC Be sure to review the paper ticket fare chart at the station. Clipper saves money. Should I stay at a hotel near the airport? Left and right arrows move across top level links and expand / close menus in sub levels. EMC Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. What should I do if my card is lost or stolen? How can I cancel my card and get a refund? Eventually, we got the refund. If you are still having trouble with your Go Pass, please contact us at. Only registered Clipper cards are eligible for refunds. /Tx BMC E\\y\F@B.THH!*o* The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. f Warriors Ferry / Chase Center Service 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream Getting dinner in Oakland this Fridaywill I get robbed? EMC They are. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. Riders have 2 options for getting a refund: There is a $5 fee for this service. . EMC endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Key Clipper information translated to Spanish. H237402VH2P0P04341Qf& If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. BART will also refund full unused paratransit ticket books. endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream f Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. Key Clipper information translated to Chinese. If a Clipper card is not used for six months, it can be deactivated. EMC Stanford University. BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream about the future of clipper (external link). In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). Key Clipper information translated to Chinese. Tab will move on to the next part of the site rather than go through menu items. Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. /Tx BMC /Tx BMC How many people do not know and never retrieve their funds? One beep means you have tagged on, and two beeps mean you have tagged off. Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. Minimum monthly payments are required. H237402VH2P0P04341Qf& Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. walk from 12th St. BART to Jack London square? I only pray theyre still there. endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. Please contact Clipper Customer Service at 877.878.8883 to request a . How can I cancel my card and get a refund? 0 0 10.1455 10.364 re You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream 0 0 10.1455 10.364 re The Go Pass is also available to graduate students until December 31,2022*. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. You wrote about Clipper freezing accounts. BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. EMC 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. How can I manage the account on their behalf? Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Its also required if you want to set up automatic reloading. Metropolitan Transportation Commission . QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> 7) d"W0%Q T endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. Learn more about our privacy policy. f endstream endobj 223 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper is committed to protecting your privacy. I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " Email clipper@bayareametro.gov. Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. For three bucks, just consider it a cheap souvenir. /Tx BMC Mail the ticket(s)toBART's Treasury Department. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. Some commuters have found that the Clipper card only works when the card is not next to their Stanford ID card or badge, and/or is removed from any plastic ID holder. Refunds are subject to the fees in Section 10. If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Clipper Refunds: Only registered Clipper cards, are available for refunds. Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? 0 0 10.1455 10.364 re Phone. 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. Transit pass . Learn more about Clipper on your phone. As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . (visit our Chase Center Servicepage EMC Clipper App. What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. /Tx BMC I think you can add value as needed to exit a station, if your balance is insufficient for the journey. These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. Visit the Go Pass eligibility page for more information. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. EMC At your request, we can mail you a new card with your balance restored, typically within 2 business days. Get Morning Report and other email newsletters. /Tx BMC To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. No service to Chase Center atthis time,stay tuned for updates. When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. Does this mean my card is worthless and I might as well toss it? Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. All rights reserved. /Tx BMC EMC Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P Other readers wrote of similar fears and refund frustrations. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. 0 0 10.146 10.364 re Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. Pay With Your Clipper card will not be returned to you. I havent needed to use it in that time. 0 0 10.1455 10.364 re HD 0UR K(EP%xg:#6(=VU-zTqwn?p Location of mushroom dispensaries in Oakland? /Tx BMC He started his journalism career as a sports editor in Iowa in 1975. Opens in new window. endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. I no longer need to use Clipper. 2020, Metropolitan Transportation Commission. Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. New. /Tx BMC /Tx BMC EMC Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. If your card is registered, contact us so we can block your card from further use. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? You must tag your card again when you get off the train. 0 0 10.1455 10.364 re For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. If you ever lose your card, well replace it and restore your value for a $3 fee. And Orca card. H*2T0T3415Rf& Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. Call the Clipper Customer Service Center at 877-878-8883 and use the automated phone service to hear your balance and your last 10 transactions. And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream Only registered Clipper cards, are available for refunds. Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. Then you wouldn't have to bother about a refund. Include the card number in your description. endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream This option helps you avoid paying for postage and is the most secure option. /Tx BMC Learn more about Clipper on your phone. /Tx BMC Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. The Go Pass is valid for thecalendar year: from January 1through December31. endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.THH!*o* A Station Agent canhelp process a ticket refund request. (For example in NYC one can buy MetroCard at the airport without a fee.) To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream Orders will not load if your Clipper card balance is negative. EMC The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Q&A: Highway 101 express lanes opened Friday. HD 0UR K(EP%xg:#6(=VU-zTqwn?p She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. E\\y\F@B.DHR!"g/ 0 0 10.1455 10.364 re J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. EMC However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. If I'm reading the link correctly, you can't get a refund of the card fee, but you can get a refund of any unused balance of more than $5, although they charge a $5 fee. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. You can have multiple adult cards associated with a single account. If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Credit Card Type (check one): o MasterCard . $16.99 10% off. Clipper's on your phone! For faster replacement, you also can pick up your replacement card at an in-person service location. `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream Use the app to manage your cards. 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. But the other way is get you $$ back is to understand why they charged $3 in the first place. In the end, if it still doesn't work, buy the $3 card and load only the exact amount you need onto it at the machine in the SFO BART station. H*2T0T3415Rf& endstream endobj startxref 0 %%EOF 332 0 obj <>stream H237402VH2P0P04341Qf& Choose to stay logged in or to log out. Transit pass refunds are subject to transit agency approval. 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC safe parking at hotels near Oakland Airport?? Clipper is the all-in-one transit card for the Bay Area. If you ever lose your card, well replace it and restore your value for a $3 fee. EMC endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream HD 0UR K(EP%xg:#6(=VU-zTqwn?p BART will refund tickets with a remaining value greater than $1.00. Options to Oakland Airport from Union Square. There is a $5 fee for this service. /Tx BMC 0 S, endstream endobj 207 0 obj <>/Subtype/Form/Type/XObject>>stream Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. E\\y\F@B.DHR!"g/ Otherwise, you will be logged out automatically. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. If do not tag on and/or off, you will be subject to citation. 2020, Metropolitan Transportation Commission. /Tx BMC If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. For details about how to apply for a refund, download theClipper Cancellation Form. Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. /Tx BMC You can add value, see what's on your card, and see recent transactions. Any suggestions, or is this another way for a government-backed agency to abscond with my money? At your request, we can mail you a new card with your balance restored, typically within 2 business days. Clipper says it does not take funds away, even if the card goes unused for years. Clipper said they didnt have money in their accounts. Up and Down arrows will open main level menus and toggle through sub tier links. All rights reserved. However, each Go Pass user will only get two replacements per calendar year. Can I have more than one card in my Clipper account? H*2T0T3415Rf& To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. Yes, you can manage your account using the Clipper app and in your mobile wallet. Then when you exit, Caltrains will tell you that you have a negative balance. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. Pay With For faster replacement, you also can pick up your replacement card at an in-person service location. For more information, please refer to our pre-tax payroll deduction web page. My spouse, relative, or close friend needs help managing their registered Clipper card. E\\y\F@B.THH!*o* 0 0 10.146 10.364 re endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. Need to Order a Clippercard? If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". How would you improve Clipper? We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? Clipper is the recommended fare payment method and offers ferry customers a discounted fare. So take your balance down to $1.50. Key Clipper information translated to Spanish. 0.749023 g More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow.
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