No, there are no shipping charges applied to orders shipped to a store. If youd rather exchange your purchase for something new, great! They treat their people like trash!!! Really?!? To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. Monday to Friday: 7 AM 1 AM ET. - See 759 traveller reviews, 160 candid photos, and great deals for Philipsburg, St Martin / St Maarten, at Tripadvisor. I was going to have my wedding band engraved as well and I do not trust Kay's jewelry anymore. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. Words cannot describe how pleased I am with the customer service that I received from Ashley Rivera from the Kay Jewelers @ American Dream Mall in Rutherford, NJ. As a long time customer, I feel like I have been rob. We were not told that it was a promotion but a sale. All Rights Reserved. She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . 2023 HotDeals.com, All rights reserved. Explore a wide variety of the world's most classic ring setting, available in a variety of design options. When will my credit card be charged for my in-store pick up? How do you tell someone this? To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. I want the additional 5% off. Thank you, you have successfully subscribed to our newsletter! In addition they replaced the setting for the other earring for no". Exchanges can be made at any Kay Jewelers location. Is this your company? 375 Ghent Road, Akron, Ohio 44333, United States. . Don't worry, the conditions for using this coupon are very broad. If requested, can I have my merchandise gift wrapped at the store? Now, it has started customer satisfaction survey to collect feedback and improve their service. Mon. If you enjoyed your shopping experience here, you can take a look at their membership program. you can get $200 off some orders from KAY Jewelers. NOTHING LIKE HAVING MY LIFETIME WARRANTY.. she was so patient and understanding. I went into Kay Jewelers in Defiance Ohio 11/23/2022 and purchased a Neil Lane bridal set. If your finger is a different size, we can adjust the ring. Also to let employees know they should not ask personal questions like their social. Cancelled order and full refund because it was within a half hour of purchase. Trade-ins of in-store and online purchases are accepted at any Kay Jewelers location. This complaint was posted by a verified customer. For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. KAY Outlet offers engraving on select merchandise. ComplaintsBoard.com is a leading complaint resolution website on the Internet. KAY . Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity. I am beyond delighted!! Repair by an Expert. Kay Jewelers is one of the most famous jewelry stores in the United States, but unfortunately, their customer service leaves a lot to be desired. She returned my call within an hour. Alternatively, you can make a payment over the phone at (855) 506-2499 or via mail.. How to Pay Your Kay Credit Card. I don't believe that we should be charged. The business is located in Newburgh, New York, United States. } She was diligent on researching the best options for me. GO TO kay.com. It was 25% off. What is the difference between natural and lab-created stones? They tried to fault me for the diamond coming out. (Engraving is not available on kay.com.) The millimeter is our standard unit of measurement for jewelry dimensions. The gold in the ring alone is worth more than $600 if I took it to sell just the gold. I paid approx. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist. Great Staff and very pleasent and helpful. I went to pick up and the associate could not find my ring- what a mess? Thank you Connie so much. Second pair one earring was broken. 327 Click here to get notifications about new complaints of Kay Jewelers. Top of the Page, Can I return a special ordered item? Compare Coupons patiently and you may be able to get a 10% OFF. Always look forward to see the jewelry. Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers, Connect with Kay Jewelers via Facebook at, Like, share & subscribe to Kay Jewelers on YouTube at, See Kay Jewelers's portfolio on LinkedIn at. If you have a payment history and your account is in good standing, you may be . Contact our Customer Care Team Today. No, there are no shipping charges applied to orders shipped to a store. I would highly recommend kay.com for your jewelry purchase. Check out the difference between prices: James Allen 's diamond ring is $3830 at full price. I feel very misled and ripped off ! The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. Top of the Page. It was three rings together. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. The candidates seeking career growth in the jewelry industry or customer service can check Kay Jewelers' job portal and find various job posts at its jewelry store locations. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: a { I mostly enjoyed the shopping experience from here. It can help you save $200 OFF on your orders. You may trade in your diamond for another diamond at least double the trade-in value. E-mail us at Kay credit customer service or call 1-800-877-3616. Does not honor sale when they originally said they would because my poor quality ring, not like the display, discussing my account with other people. The best part is that she did this on one of the busiest weekends for Kay Jewelers! Posted Meghirdetve tbb mint 30 napja. .owl-carousel .owl-controls .owl-pagination .owl-page span { It looks like your microphone is disabled. I would like to receive my e card immediately. The icing on the cake was a beautiful engagement ring from Kay Jewelers, which Josh custom-designed. I returned the earrings to the store on 2/26. 10 days later I have nothing. This situation became the most unprofessional experience of our lives! They use them, abuse them and then let them go!!!! Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. There are 3 ways to reach Kay Jewelers across 3 communication modes: phone, web, chat. He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. The biggest issue besides the whole mess they have in that store is that the associate did not give my ring unless of a sign a general release that is manipulative and definitely should not even be legal and I will look more into it. You will be required to sign for your merchandise when you arrive to pick it up. I called them and they told me that they had found and it would take another week to be ready for pick up. The Kay credit card customer service phone number for payments and other assistance: 855-506-2499. Credit Card Payment Address. cart reminders from KAY at the cell number used . I want to speak to a DISTRICT MANAGER. No help this company. If I want to mail a payment , what address should I send it to? That was not going to fly. We will repair or replace your mounting without charge if any defects are found during this period. Often, support service operators "redirect" customers to the site with a request to first . They told me the entire ring should be cashed out because it was unrepairable. I am totally dissatisfied with the Jewelry of Kay Jewlers and would like a price adjustment on the pay back of these pieces of Jewelry. For a price quote on specific engraving requests, please visit your local Kay Jewelers. Kay Jewelers has resolved 87 complaints. See reviews below to learn more or submit your own review. Jillian K. said "I bought a diamond earring to replace one that was lost. Exchanges can be made at any Kay Jewelers location. Our customer service begins with the sale and never ends. } Get questions answered and resume your conversations easily! Then, on the January 3rd they charged me for the Engagement ring and said it was going to be shipped almost 2 weeks later. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. I Absolutely LOVE Kay's Professional Sales Lady Robin @ Macomb Mall She Always Gteet With A Smile. Top of the Page, Why do you measure jewelry in millimeters? Sonya took the time to contact several Kay's to try nd track the band down. May 23, 2022 4:52pm Case #[protected] was to be escalated to a supervisor. HotDeals uses cookies from third-parties or affiliate networks to The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. When you purchase a ring on Kayoutlet.com, you will be shown the size (or sizes) in which the ring is available. Lifetime Diamond Trade-In PolicyYou may trade in your diamond for another diamond at least double the trade-in value. Do you offer any warranties on your merchandise? Vous avez un problme similaire? Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. I put my ring in bleach and ruined it. Rubies, sapphires and emeralds are precious gemstones. Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. I've already spoken to the store manager, I do not want to speak to him again. No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! Salary wasn't the greatest. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). Then I could buy the warranty after the repair for a few more hundred dollars. Additionally, the time from order placement to arrival at my door is nothing short of impressively professional,,, especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place. Voyez comment nous le faisons et nous pouvons galement vous aider. Kay Jewelers Customer Service Contact Info Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333 Telephone Number: +1 (800) 527-8029 How to Redeem a Coupon Code at Kay Jewelers Redeeming a coupon code at Kay Jewelers is simple. I email Kays and surprise surprise their "vendor" never even issued my return. The sale associated was so patient and polite and very helpful. Top of the Page, Will I have to pay shipping charges if I request in-store pick up? What address can I use? Corporate Phone Number: +1-441-296-5872. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. For payments and other help, contact Kay credit card customer support at 855-506-2499. - how come they dont call to let me know? Please see our return/exchange policy. There was no one in the store but workers standing around . I will NEVER shop at Kay again. I have the jewelry/gold repair guarantee that was paid for when I purchased my ring. I have never bought any real gold that would break the way these pieces continue to break. This profile has not been claimed by the company. That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. Kay Jewelers deals in the Retail industry and offers products such as Jewelry According to the latest report, Kay Jewelers has generated US$3.82 billion (2017). December 2021 my husband purchase 3 tennis bracelets for Christmas. Why do you measure jewelry in millimeters? This complaint was posted by a verified customer. The price I paid in 2003. Either another chain or another piece of jewelry or refund. I dropped off my ring to get resized and was told that it would be ready in 2 weeks, couple days before the 2 weeks I got a call that my ring got lost in the mail. The opportunity to save $25 OFF is not common. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. <br><br>Having traveled to 74 countries and lived in 5 countries, she has developed a heightened cultural understanding and exposure which is relevant to multiple . We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kay Jewelers Customer Service. The earrings physically broke on second wear, in February. Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Ailsa Kay lays out the literary equivalent of a jigsaw puzzle in Under Budapest, bringing into stark relief the triumphs, calamities, and desperation of two North American Hungarian families and those whose lives they've touched.. There's Agnes and Tibor, mother and son, travelling to Hungary for reasons they keep to themselves, he to recover from a disastrous love affair, she to search for a . MORE+, You are offered a chance to save up to 10% OFF. Pinterest (Visited 147 times, 1 visits today) You may also like. We appreciate that you've chosen Kay Jewelers. Please note that all salary figures . I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace. Kay Jewelers reviews first appeared on Complaints Board on Jul 30, 2007. Please call Customer Care at 1-855-506-2499 (TDD/TTY: 1-800-695-1788) to discuss how we can help. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. What is KAY Jeweler's return and refund policy? The package was never opened by anyone and came back only a couple days after being shipped. You will be notified via email that we have received your returned order and that your method of payment has been credited. Returning your KAY purchase is easy. *This includes the labor and materials necessary to set the replacement diamond or gemstone. You can easily find current promotions and discounts on the homepage for you to use. You will receive an email advising you when your order is shipped and another email when your order is ready for pick up. Shortcut: Press 1, then press 1, the press 0 twice. Worst experience ever. Excellent service. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. 8:30am - 10:00pm; ConsumerAffairs is not a government agency. Call KAY Jewelers customer support team and get help with any problems. Oct 14, 2022 1:10pm - Spoke with Fahim and was told it was never escalated. I paid approx. KAY Jewelers is an online jewelry retailer that offers a wide selection of fine jewelry, including engagement rings, wedding bands, and fashion jewelry. About. } This is the 2nd employee they have let go that was a wonderful . Do all rings come in the same size or are there different sizes available? They are really refusing to give me My money back. Please advise if there is anything that can be done to accommodate this inconvenience. Top of the Page, What is Kay Jewelers return and refund policy? The size was incorrect! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. This review was chosen algorithmically as the most valued customer feedback. Purchased a Diamond ring 6 months ago & the center Diamond fell out. Signet Jewelers Ltd. - Kay Jewelers. We tell them why were there, and they start looking up our account. You must bring a valid photo ID (such as a driver's license). I sat ON HOLD for 15 minutes 27 seconds just to be hung up on this morning. KAY Jewelers online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. Please see our return/exchange policy What are you looking for? This review was chosen algorithmically as the most valued customer feedback. Sunday: 12 PM 9 PM ET. The address for our corporate headquarters is: Sterling Jewelers Inc. 375 Ghent Road Akron, Ohio 44333 It looked like they played soccer with the ring. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a { Shortcut: Press 1, then press 1, the press 0 twice. Fun delivery. Expressing love should never be stressful. } This customer service is it's terrible to say the least. Find over 27 million businesses in the United States on The Official Yellow Pages website. Unless I can find my repair slip, they will not replace it. Corporate Phone Number: 1-800-877-8169. It never stated that if a ring couldn't be repaired, that I would be given the value from 20 years ago that I paid. ForLocations, The World's Best For Customer Service Info. With our free tools, you can check out the . I have purchased a second wedding ring and it was the WORST MISTAKE EVER! I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. Whether youre looking for a special gift for someone special or a timeless piece of jewelry for yourself, Kay.com has something for everyone. AffirmLearn More I have two options: a. * Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. @media (max-width:767px) { It was a great relief to have it arrive so soon. I have also spoken to customer service at corporate. I also have a contract that states you will replace any damaged or missing diamond. Not an email. Privacy Policy. I am set to get married in two weeks. Her and another woman were asking very personal questions as if they were investigating us and even went as far as to ask my boyfriend for his social security number. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. As an Amazon Associate, we may earn commissions from qualifying Date of experience: December 21, 2022. The trade-in value is the original purchase price, excluding charges such as tax and shipping. On I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. My store experience at Kay Jewelers was absolutely amazing. Please see our return/exchange policy. Even though it didn't ship yet I was told they cannot change the city state and zip code. (Trade-ins are not accepted at kay.com. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. I contacted my bank for a dispute and Kay finally refunded me my money. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Credit options: Positive and energetic Store Manager with drive to meet and exceed goals set by company. Granted, it was pre owned, but still. Desired outcome: Custom designed jewelry is not returnable. links within this website. New setting for $500 with my stones put into it or b. I bought 2 rings from kay. From warranties to orders, Customer Support can answer all your questions. The eligible items for the discount range a lot. A diamond's value is determined by its carat weight, color, cut and clarity. What Is The Customer Service Number Of Kay Jewelers? 5 Ways To Personalize Your Anniversary Gift. How can they make sign that and dont release my ring? I have over 8 years of experience working in retail and customer service. Kay Jewelers customer service. 23.8 miles away from Kay Jewelers. Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. Tried to cancel the order after 30-minutes but the customer service agent said it was already shipped. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Learn More. *To obtain authorized service under the Extended Service Plan, the covered goods must be taken to any Kay Jewelers location. Your order will be shipped from kay.com to the Kay store of your choice. Presently, Kay jewelers is in breach of two contracts that I have with them. She lives out of state so I ordered online in her name and shipped it to her. Contacting Kay Jewelers. Ordered online and I received my order and everything was absolutely fine. We were baffled because we have a Kay's credit card, and have been there several times prior. That ring is worth 3x that amount now, and $600 for it is unacceptable. Discuss the issues you have had with Kay Jewelers and work with their customer service team to find a resolution. When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. Please try again. Google+. From warranties to orders, Customer Support can answer all your questions. Kay Jewelers has a consumer rating of 1.59 stars from 29 reviews indicating that most customers are generally dissatisfied with their purchases. Clarendon House 2 Church Street. Yes, they offer complimentary gift wrapping on all orders. the sales lady was VERY NICE AND POLITE enjoyed working with her, Very pleased with service the trough knowledge of all items in store and was treated respectful by Bri Garza leaving a very happy customer. * By clicking this link or texting this number (1+855-221-6255), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. I came by with my boyfriend to just look around. When I checked in 3 days later they told me they were now escalating it and it would be another 7 days from that date until someone reached out.
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