Cons Ticketbis, founded in 2009, is based in Bilbao and Madrid, Spain and became a market leader in Spain in its first year. Most recently, Singh Cassidy founded theBoardlist, a benefit corporation and premium talent marketplace for boards, started in the technology industry. They mention on their website that you should call their normal customer service number to ask about adding an event. Being OK With Spectacular Failure. Through technology and world-class customer service, StubHub's store simplifies buying, selling and accessing incredible live experiences. Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. As I saw it, shareholder pressure might even open up new strategic possibilities, like spinning the company out into its own independent public entity. 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NYC Flagship Office - Stubhub. form" and let us know how we can help you. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. In this regard I was right; but major unforeseen risks would also unfold on my journey. StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. Olivier Ropars Vice President & CMO. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. Overnight, every sports league in the nation postponed its season, and promoters and venues canceled thousands of planned music events. Will His AI Plans Be Any Different? You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. Search through past posts using the search bar at the top of the forum page. The implications for my own role at StubHub were uncertain. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. The store also includes other customer experience enhancements such as a photo booth and ticket kiosks where fans can find upcoming events around New York City and anywhere else around the world. StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. 1 if you bought tickets and you have a problem with them. How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. Joo Almeida D'Ea Head of Integration Office. The Company offers tickets for live sports, music, and theatre events. Field Operations and Last Minute Services. Find startup jobs, tech news and events. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. Surviving wasnt easy. The Stubbers (our name for StubHub employees) I met shared my values, and all shared a passion for live music and sports. For more information about the company and its global portfolio of online brands, visitwww.ebayinc.com. As difficult as these changes were, we managed to set up a stable but much smaller base of operations that would allow us to endure the live events industrys indefinite stoppage. Join the list. Todays news builds on StubHubs history of innovation and strong tradition of firsts, which include forging the first ticket guarantee that covered both buyers and sellers in 2006; launching the industrys first ticketing app on iOS devices in 2010; being the first ticketing company with stadium naming rights in 2013; and now, becoming an international ticketing leader by adding the Ticketbis business to its offerings. Thanks to all authors for creating a page that has been read 52,013 times. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. Enjoy! During my first months on the job, my team and I worked hard, restructuring parts of the business to improve its efficiency, as well as beginning to invest in new products and services. Sukhinder is a strong, dynamic leader who has founded and grown online marketplaces throughout her career, said eBay CEO Devin Wenig. the exact pickup location and times. AtStubHub, our mission is simple: help fans find fun. In 2015, eBay enabled $82 billion of gross merchandise volume. Singh Cassidy succeeds Scott Cutler at StubHub, who recently became SVP and head of eBays Americas business unit. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. How do I ask Stub Hub to list an event for which I have tickets? If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. WebStubhub, Inc. operates as an entertainment ticket agency. Continuous feedback and collaboration on setting personal goals, allows engineers and all employees to grow their career in the desired direction. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. WebHow To Contact StubHub Corporate Office Headquarters. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience. StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. StubHub closes offices in San Francisco and Shanghai StubHub Change is still afoot. By using our site, you agree to our. By signing up you are agreeing to receive emails according to our privacy policy. Open our virtual assistant, click on "Contact Does StubHub have live chat? StubHubs New York City flagship was designed byGenslerand is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. Check out, All tip submissions are carefully reviewed before being published. Built In is the online community for startups and tech companies. The acquisition of Ticketbis is StubHubs latest geographic expansion, preceded by the launches in Mexico in May 2016, Germany in September 2015 and the UK in March 2012. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. WebStubHub has 21 current employee profiles, including Founder Eric Baker. I recruited a number of new leaders whose capabilities and principles were strongly aligned and who were equally energized by what we could build together. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S customersupportuk@stubhub.co.uk. WebStubHub corporate office is located in 199 Fremont St Fl 4, San Francisco, California, 94105, United States and has 885 employees. WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). All Rights Reserved. HEADQUARTERS. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. Located just two blocks south of Times Square, the flagship store serves as an ideal destination for fans to find the events that are right for them. His digital chapbook, The Internet, was also published in TL;DR Magazine. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. I was prepared to take on this type of corporate risk, which would directly impact my own ability to succeed in the job, although I took care to include protections in case of a company merger or acquisition when negotiating my employment contract. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. To compare, worldwide StubHub employees have given a rating of 3.4 out of 5. Jeff Zwelling TBD. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. Our RSS feed includes all eBay news articles published on this website. As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. Events Parking. By June, we had completed the majority of our restructuring, including the downsizing of most of our senior leadership team. We'll do our best to get back to you in the next 24 hours. wikiHow is where trusted research and expert knowledge come together. Oscar Ferruz Director of Supply, Primary and Operations. Stubhub, Inc. operates as an entertainment ticket agency. Arnaud Collin Global Head of Marketing. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. Wed have had a massive public company like eBay behind us, with enormous amounts of cash reserves on which to draw. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. This was not just bigit was unprecedented. We would be the company acquired, not the ones doing the acquiring. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. The below posting was originally published on May 24, Winning Together: 1,100 Sellers Attend eBay OPEN in Las Vegas, eBays Mobile App Wraps in One Time Password, Touch ID and Android Wear Support. eBay Invites Shoppers to Fill Their Carts with Color at First Virtual Block Party, eBay Connect Pushes Developers to Innovate. WebStubHub's corporate address is: 199 Fremont Street, Floor 4 San Francisco, CA 94105 StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Welcome to StubHub Support The business owners that power this multibillion dollar industry are changing, and a new era of the business of sports is underway. And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. San Francisco, CA 94105 USA. StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. With this acquisition, eBay Inc.s StubHub business grows its presence across Latin America and Europe and expands into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. All rights reserved. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. From media and technology to finance and real estate, leagues and teams across the globe have matured into far more than just back page entertainment. StubHub uses technology to enhance and improve peoples live experiences, and the new flagship store serves as an extension of its award winning customer service. Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. To subscribe, click on the button below and copy the URL into an RSS reader. eBay Files Supreme Court Amicus Brief on Internet Sales Tax, eBay and Natural Resources Defense Council Collaborate for Earth Month. Somehow, Id have to navigate us through it. StubHub is the largest ticket marketplace in the world and enables fans to Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. I expected the job to be challenging and anticipated risks to my professional success related to my leadership execution, competition and changing priorities from our corporate parent. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. Email Address. StubHubs business was sizable, posting over one billion in annual revenues on close to five billion in annual ticket sales volume. Alternatively, Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. Published and reprinted by permission of Houghton Mifflin Harcourt. Contacting StubHub While StubHub does not offer live chat, they do have a phone eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub. To subscribe, click on the button below and copy the URL into an RSS reader. Actual results could differ materially from those predicted or implied in this press release for a variety of reasons. The only boundary to an incredible experience is access, and this acquisition will enable StubHub to offer more events on a global basis to fans and event-goers around the world, and to help them discover new ways to enrich their lives. Viagogos founder also happened to be one of StubHubs original founders, a serial entrepreneur who had left the company under less-than-ideal terms in 2006. The Utah-based firm announced on LinkedIn it During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. WebStubHub believes everyone deserves access to the joy of live experiences, no matter what their circumstances. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. Restrictions apply. Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available Looking for More Built In Book Excerpts?My Secret to the Success of Amazon? Within nine months of my arrival at StubHub, thats exactly what happened. Choose Possibility: Take Risks and Thrive (Even When You Fail). You possibly can contact StubHub Buyer Help both by StubHub Buyer Service Cellphone or StubHub Buyer Service E-mail. Name to the StubHub Buyer Service Cellphone Quantity 1 866-788-2482 and converse to the StubHub Buyer Care Agent about your points. The StubHub Buyer Service Traces resolves your issues inside couple of minutes by making a cal to stubhub 800 telephone variety of stubhub customer support line. He was thrilled to be buying his old company back fourteen years after hed left it. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan Eric Baker Founder. For more information about the company and its global portfolio of online brands, visit www.ebayinc.com. I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. Our RSS feed includes all eBay news articles published on this website. Two big events changed our journey, one of them a subway (an occurrence we could potentially anticipate), the other a coconut (a freakish, truly unexpected event). StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Personally, though, I found it disappointing. With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. 4 if you have questions about listing tickets. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. While StubHub does not offer live chat, they do have a phone number. The best phone number for StubHub is their 866-788-2482 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. How do I get a hold of StubHub? In 2017, eBay enabled $88 billion of gross merchandise volume. These features are designed to create a better end-to-end customer experience for live event-goers and strengthen StubHubs commitment to connecting fans with inspiring event experiences across the globe. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. This article was co-authored by wikiHow staff writer. All information in this press release is as of May 24, 2016, and we do not intend and undertake no duty to update this information. Picking up your tickets at one of our Last Minute Service Centres? Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. Copyright 2021 by Sukhinder Singh Cassidy. We are thrilled to open our flagship store in the heart of New York City to further serve our fans and inspire them to experience the world through incredible live events, said Glenn Feinberg, Head of Flagship Operations at StubHub. In March, the entertainment industry crashed. At StubHub, our mission is simple: help fans find fun. In 2018 and 2019, eBay faced mounting pressure from shareholders. 1412 Broadway, New York, 10018, USA. She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. Terms of the deal are not being disclosed. By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. And the decisions they make have huge consequences, not just for the bottom line, but for communities, cities, even entire countries. Thanks for your message we aim to get back to you within 24 hours. Ticketbis is an online platform for the sale and purchase of tickets to events worldwide. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. Evaluating all of these factors, I agreed to join the company. On February 13, 2020, the sale process concluded, and I began mentally preparing for my upcoming departure. "In a world where the richest moments in life are becoming less about the things people have and more about the experiences they have to share, the acquisition of Ticketbis will allow us to connect millions more people with inspiring events, said Scott Cutler, President of StubHub. I was now even more convinced of this strategy, and lobbied eBays CEO to allow us to acquire other ticketing companies so that we could compete more effectively against our main rival, Ticketmaster/ LiveNation. How do I contact? StubHub offers the ability to learn and grow as an engineer at an incredible pace due to small and interconnected teams with engineering management that provides expert guidance and support. It's often the quickest way to sort something out. StubHubs new flagship store features a full service desk for buying and selling tickets, expert customer service representatives to recommend events and assist fans on site, and an in-venue event space for artist meet and greets, autograph signings and speaking engagements. StubHub Phone NumberCall StubHub customer service faster with GetHuman. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!StubHub's Best Toll-Free/800 Customer Phone Number. Contacting StubHub - by phone or otherwise. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Enjoying This Built In Excerpt? Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. She sits on the board of directors of Urban Outfitters and will remain Chairman of theBoardlist. Its growth lagged that of rival Amazon, while its profit margins had eroded as well, thanks to rising marketing costs. ", StubHubs extensive assets will add tremendous value for ticketing patrons and sellers worldwide, especially as we continue our expansion into nascent markets, said Ander Michelena, co-founder of Ticketbis. Founder oftheBoardlist, Former President ofStubHub at. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. We'll do our best to get back to you in the next 24 It is the tech industrys definitive destination for sharing compelling, first-person accounts of problem-solving on the road to innovation. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. Our RSS feed includes all eBay news articles published on this website. Singh Cassidy will be based in StubHubs San Francisco headquarters. The more I learned about StubHub, the more excited I became. Among our most difficult decisions was the need to let go roughly two-thirds of our U.S. business employees given our steep decline in business volume. After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. StubHub will send you an email with instructions on how to claim your refund or credit. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. The company now has a presence in more than 40 countries and is a market leader in southern Europe and Latin America. We connect fans with their favorite teams, shows and artists and introduce them to the ones theyll love next. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub.
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