Are Refundable tickets available through Ticketek Marketplace? Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Anyone waiting for refunds from Ticketek? Ghosted for 6 months now Are Refundable tickets offered on Gift Voucher sales? Breakdown A copy of the call out note froma nationalbreakdown recovery service. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. No way to recover tickets. Sell tickets directly from your Ticketek Account. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. failed the examination previously and had to re-sit. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. (Receipt required for Doctors note refund up to 50 or equivalent). The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Ive forgotten my password/My password has expired. means weather where a Government Agency has issued warnings not to travel which mean. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. If there is a financial failure of any Transport provider. Ticketek Australia you're a pathetic poor excuse for a company. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Pleased to meet you, won't you guess my name? Where a Ticket is offered for sale, sold or It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. A doctor cannot be You or a member of Your family. Please also read the General Conditions of Refund. Requesting a Refund. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Was given tickets for Ed Sheeran concert as a gift. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. (Receipt required for Doctors note refund up to $100 or equivalent). Ticketek Voucher: $25 OFF Mar 2023 | Nine By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Any temporary relocation for work must be for a period of at least 3 months. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. So sorry. They rapidly charged my credit card, then didn't provide the tickets. Absolutely appealing customer service!!!!! Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. PDF Ticket & Entry Conditions A copy of a notice from the examination body, school, college, university confirming the change of date. Hopeless website. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). I will NEVER buy tickets from this company again! etc. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Almost 90 days and still waiting for my refund back. In event of a Refund Application the English language version shall be the basis of settlement. For many, international travel is back on the cards. Just upload its fucking DEATH CERTIFICATE. Safe, Fast and Verified Change My Location A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. How totally useless. Ticketek Australia Reviews | Read Customer Service Reviews of premier If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Suncorp Stadium An email from the Booking agent confirming they are unable to replace/re-issue the tickets. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. ProductReview.com.au has affiliate partnerships. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. confirmation or our website for contact details. It goes against our guidelines to offer incentives for reviews. Proof that the passport has been reported to and cancelled by your Government Agency. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I The phone message also contradicts itself. Ticketek takes the issue of scalping seriously. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . Website doesn't work. Find out how we combat fake reviews. Would I ever get the tickets! What the hell is that? actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Worst website and app I have ever used!!! Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Ticketek refunds, the true facts - The Vigilante News No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Instead I was sent the PDF email after the show. The call centre shut the phone to the customer's face.. Then I looked on Trustpilot at their reviews and really started to worry! Inspite of giving all the details, continuous email stating - send it in new format or send more information. What to do?? Attendance at business meetings and business travel. To read more about Covid-19 please visit our dedicated page here. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. What gives? . They gave me specific number to call to move tickets. NEVER NEVER again. and subject to change at any time. A copy of the notice of failure or disruption of the public transport. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. We missed the show! I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. to then often have to go to their desk at the venue to follow up the issues. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Ticketek - Refundable We also ensure all reviews are published without moderation. If you've forgotten your account details, never fear we also . If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Verification can help ensure real people write reviews about real companies. Scalping 18. Ticketek Australia | ProductReview.com.au Why even have the option of refundable tickets for an extra charge if I cant refund them? No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Travelling can be a huge expense, which is why its normal to try to score savings when you can. Immediate household persons living together at the same permanent address. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). They stole my money too. Zero stars, uselessly run, waste of a time company. Ltd. All Rights Reserved. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Finally got an answer from them when I contacted fair trading to help. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Attend participate in, take part in, use, or be present at. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. I was certainly given the runaround by others who I had dealt with. Seven tries before I finally got my second choice of seats. IfYoudid not make reasonable alternative arrangements to Attend theBooking. Tixel is a safe ticket marketplace to trade tickets from Ticketek. Please also read the General Conditions of Refund. An incident number or report from the Police or relevant traffic authority. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. If there is a financial failure of any Transport provider. I received an error message after purchasing tickets. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Why should I buy from Ticketek Marketplace? Lost a baby recently? Ticketek routinely mismanages ticket processing which should be simple. Check to see if they have an online lodge system. I want an refund, yet there is no way I can get it. Youmade an unsuccessful request for annual leave for the date of theBooking. This meant that I had to sit & concert was standing room only. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! Released a technology that is fully flawed just like the rest of the governing bodies around the world. Budjerah: 6:00 6:30pm Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. Where You have not been physically examined by a Doctor prior to the date of the Booking. This is such scummy conduct. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. A copy of the travel warning from the Government Agency. I recognise the terms of service were available, but nobody reads those. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Here are 8 tips for writing great reviews. Safe, Fast and Verified There is no customer service centre you can call, just an automated voice call telling you to email. Doors Open: 5:00pm Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. To apply for a Refund simply click on the link in your booking confirmation email, or click here. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. Buy guaranteed tickets for sold out events at a fair price. Years ago I did a few days temping at Tiketek. We use dedicated people and clever technology to safeguard our platform. Can never get a refund on tickets and/or speak to someone within Ticketek. Their customer service to follow up and right the problems is poor. It's criminal and needs serious investigation. Don't EVER buy for a friend, NIGHTMARE. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! We may consider other Emergency Circumstances at our discretion. There is no phone number, only an email which does not get answered. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. , please contact the Customer Service team directly for further advice about your Refund. Can I purchase multiple orders in one transaction? Are Refundable tickets available through Ticketek Marketplace? Ticketek Marketplace Buy guaranteed tickets for sold out events at a fair price. Times are approx. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. (This can normally be obtained from the transport companys website). Ticketmaster Resale | ProductReview.com.au They will do anything to hide from you. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo You'd think that but I had the same shitty experience with them on this front. I have now been trying for a refund for 6 months. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Ticketek is selling for the following venues only. Once got a response to an email because I didnt purchase the ticket wont gi. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. There is no phone number, only an email which does not get answered. Can I get a refund or exchange? - Ticketek Marketplace NZ Help - Confluence Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. Share. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Clunky unhelpful booking site for Mary Poppins Melbourne. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Where You are the business owner or registered Director, or a member of Your family is. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Hands down. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. Sell tickets directly from your Ticketek Account. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Sell Ticketek tickets | Tixel No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. Attend participate in, take part in, use, or be present at. Safe, Fast and Verified How will I receive my tickets? )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. We/Us/Our We are the Booking agent with whom You made the Booking. Presented by: 2023 ProductReview.com.au Pty. :(, tails, they sent an email saying they has processed the refund. Conditions that are unpredictable and the event is more than two months in the future. Many of us haven't booked on line since COVID started, The site is worse than I remember. Why are there multiple listings for the same event at different prices? Fuck that, what a joke of an optional extra. Further details in the disclaimer. I would and do prefer not to use their services. I just resold a ticketek ticket on Tixel. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). What should I do? Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Anyone has experience getting refunds from them or have advice on what I should do here? Never ever again. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. To apply for a Refund simply click on the link in your booking confirmation email, or click here. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. means cancellation or significant delay of flight(s) which. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy.
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