Please keep an eye on your AFL Membership ticketing emails which will include your barcode. The transaction limit is 10 at both Marvel Stadium and the MCG. General Admission seating is subject to availability, and information for each game will be released the week off on our website here. We recommend you open your ticket prior to arriving at the venue to ensure it quickly loads when you are entering through the turnstile. Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. Can I use a device larger than a mobile phone (e.g. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. 1 0 obj If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. You will need to provide some form of ID so that the staff can access your Ticketek account details. Ticketek Gift Vouchers can be redeemed for tickets to participating events on sale through ticketek.co.nz, the Ticketek Call Centre and Ticketek agencies. When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit. Replacement cards cost $10. Can held seats be purchased through any other channels? Yes, if you don't log in you will see a selection of national events. When can I request a refund if I have purchased Refundable tickets? So for example if you are attempting to purchase tickets in a Visa Entertainment pre-sale, but your saved credit or debit card is a MasterCard, you won't have the option to finalise payment using your saved card. Discover New Events. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation. Ticketek Australia | Official Tickets for Sport, Concerts, Theatre . What are the different types of Ticketek Gift Vouchers? In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. When purchasing tickets for a particular event you may be limited to a specified number of tickets. My Ticketek Gift Voucher has no Voucher ID? We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price. Invitee A starts purchasing two seats from hold. Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. If you have purchased concession tickets, you are also required to present a valid concession card. Have more questions about Ticketek Gift Vouchers? Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Do I need to add to Passbook to gain entry into the venue? Set up your My Ticketek account, or check the details in your existing account. The Ticket Wallet is only accessible within the app once you are logged into your My Ticketek account, so if your phone is stolen, no-one can access your wallet without first logging in to your account. How can I find AFL Membership on a match day? How do I arrange for a new membership card to be sent out? The AFL Membership team will be available to assist with general enquiries on all matchdays at the below locations, Marvel Stadium - Membership services office, across from gate 2 (external). Refunds, Payments and Exchanges. Are Refundable tickets offered on Gift Voucher sales? Can I change to Refundable tickets after I've bought my tickets? ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. Members who renew their membership prior to January 29th will receive their cards in February before the season starts. 13+ - Adult Ticket. You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. Ticketek Gift Vouchers look just like a regular Ticketek ticket. You can access specific privacy information for Friend Spotter . Concession and Children's ticket entitlements vary from event to event. How do I subscribe to receive My Ticketek emails and/or SMS? Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. 2 0 obj Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. Simply open your mobile ticket as usual from the SMS you receive from Ticketek. Yes, you can change your region using the location menu at the top of the Ticketek homepage and we'll remember this choice for your future visits. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. What if a show is cancelled or postponed? You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. An Ed Sheeran fan shared a screenshot of their Ticketek message. Where can I find my AFL Membership number? From time to time we issue statements using for example our Facebook page warning customers not to buy tickets from unauthorised resellers. There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. "The @Ticketek _AU app has crashed - right before Ed Sheeran. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. Socceroos v Ecuador tickets | CommBank Stadium | Ticketek Australia Socceroos v Ecuador tickets Venue: CommBank Stadium, Parramatta, NSW Date: Fri 24 Mar 2023 OR How to buy accessible tickets PRE-SALE Fri 3 Mar, 9am* PRE-SALE Fri 3 Mar, 4pm* On sale to public Mon 6 Mar, 9am Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. Staff are amazing under the circumstances," a third said. Tap "Add to Passbook" at the bottom of your mobile ticket. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Sellers Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. I've sent an invitation but some or all of my friends did not receive their emails. When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html All rights reserved. For example, Queensland has the Major Sports Facilities Act 2001 and Victoria has the Major Sporting Events Act 2009. When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. When will I receive my club of support merchandise pack? As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. If you're not signed in already, you'll be asked to sign in (or register) now. ) If your Gift Voucher is a pdf, the expiry date is 12 months from the purchase date listed. They will be assigned the next two seats along (next to Invitee A). Sell tickets directly from your Ticketek Account. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? No, only Mobile Tickets can be added into your Passbook. Members who have not yet renewed their memberships will receive their AFL memberships card approximately 3-5 weeks after renewal, but don't worry! How long are Ticketek Gift Vouchers valid for? As a separate SMS will be sent for each individual ticket, you also have the option of forwarding tickets to additional people at a later time. Many businesses act as Ticketek Agencies throughout the country. Requesting a password reset during the on-sale will use your time limit. What if I enter my Voucher ID incorrectly online? You may be required to submit to a search of your person and/or possessions before entering the event. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? How do I find my tickets once they are in Passbook? Your unique Voucher ID can be found on the front of all Ticketek Gift Vouchers. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. Gift Vouchers can be purchased for specific events when available. All refunds for cancelled or rescheduled events are managed by Ticketek directly. Tickets will be available to purchase, once onsale, through Ticketek. Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate; We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. Group discounts may be offered but do not apply to all events. These tickets are released when not required by the promoter and generally given to us to sell to the public. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. chevron_left. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. There are many ways you can redeem your Ticketek Gift Voucher. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. They get your card details and charge you for food boxes u didn't order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neal's for dishes you can't even eat cuz your allergies. - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. The email account that the message has been sent to is full. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event. Some pages may contain a virtual tour and a seating map for that venue. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund; If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. Invitee B starts purchasing two seats from hold. Placing seats on hold and redeeming them is limited to online transactions only. Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season Can I use text or download images, photos and videos from the site? You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. Lanyards are sent separately from tickets and should arrive at least two weeks before the day of your event. For example, if eight seats were placed on hold and two have already been purchased, the next My Ticketek Customer can buy between 1 and 6 seats. 2023 Ticketek Pty Ltd (ABN 92 010 129 110). When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? Some events may have a Family ticket which includes 1 Adult and 1 Junior. To purchase more than one set of tickets to multiple events, click on the. to then often have to go to their desk at the venue to follow up the issues. Do I need to be logged in to see 'My Events' and if so how do I know? You now have the option to have your sign in details remembered for your next visit. <> Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. Change of mind is not an approved reason. www.accc.gov.au. How can I get Ticketek to sell tickets to my event? Methods of collection and/or delivery will be available when choosing your collection/delivery details. General Admission (GA) is an unreserved section/event where seating is not reserved for you. Why does the app ask to use your current location the first time it's opened? What will happen if the barcode is sent to a non-smartphone? Accept the Ts&Cs and "Submit" 9. My AFL Membership card has not yet arrived, what should I do? Select your desired area, then select the $0 member ticket. You will need to provide some form of ID if you are requesting tickets be reissued, so that staff can access your Ticketek account details. How do I find out the expiry date of my Ticketek Gift Voucher? Will AFL Membership dining be available at the MCG and Marvel Stadium in 2023? The Mobile Ticket delivery option will be displayed with the existing delivery options when it is available. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. I am traveling the country and have a New Zealand address but my billing address is overseas. As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. Tour dates Ticketek is selling for the following venues only. Refunds must be requested no more than 60 days after the event date. Going to an event with a social club, company, school, family or friends? We'll now show you the tickets which have been allocated to you based on your selections. On your first visit to the site after the launch of Content Personalisation, you will be shown an overlaid guide to the new features. Are there any events I can't use my Ticketek Gift Voucher for? Where do I redeem my Ticketek Gift Voucher? The email may have been filtered by a spam filter. What does General Admission (GA) mean? How do I request a refund if I have purchased Refundable tickets? Hello fresh has an offer on Ticketek, which is a scam don't click it . Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. Tickets can be purchased via our website here, or over the phone on 1300 722 515. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region. If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. Will AFL Membership dining have a priority system in place to access tickets? You will need to make sure you purchased your tickets with a My Ticketek account so that your tickets will appear on Marketplace. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. There are a number of reasons why an email does not reach its recipient, including: There are a number of reasons why an email does not reach its recipient, including: The hold period will be configured (in minutes) on an individual basis for each show. Ticketek will use reasonable efforts to notify you of such action. Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. Can I buy tickets if I am based overseas? Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. There are no guarantees. Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. Once you renew/join as an AFL Member, your club of choice will be notified and they will send your merchandise pack. To do this, please check the 'keep me signed in' box when you log in. stream Yes, you can turn on and off notifications and location services at any time within the 'Settings' menu of their iPhone or the app?. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. Will I be notified of event / gate changes? Ticketek Online Terms of Use and Privacy Policy. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. Please note that the the confirmation email is not your tickets, the tickets you purchased will be delivered to you by the delivery method chosen during the purchase process. Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. For all enquiries relating to ticketing, please visit Ticketek (MCG) or Ticketmaster (Marvel Stadium) locations. No, you cannot redeem your Ticketek Gift Voucher for another Ticketek Gift Voucher. 2JlBgz7 W]d_y64UV,(5,EBMpw_B|M?+p_B|KxQF6V;IGq0 If there is no connectivity at the venue, can Passbook tickets still be accessed? CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. New South Wales / Australian Capital Territory, Refundable Tickets Terms and Conditions of Sale. The Ticketek app was also reportedly glitching, stopping people from . Why is there a time limit when I buy tickets? <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> Limitations on number of tickets purchased. For security purposes, you must still enter your password when purchasing or updating your account details. The email account that the message has been sent to is closed. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. {"serverDuration": 27, "requestCorrelationId": "92cc24aaa4d478d0"} AFL Members have 2 options regarding entry to a game: General Admission or a Reserved Seat. While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. How will I know when my content is personalised? to collect tickets. endobj 3- 12 - Junior Ticket. If magnified, the display may be blurry. Please wait a few seconds for it to load. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). You can find information on how to access your Mobile Membership through the AFL Live App here. An administration fee of $10 will be charged. How does Ticketek remember my preferences when I return? Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf Their barcode will then be on their homepage. The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? Can I delete the details of my saved credit or debit card? Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. No, for the first release, the app will only be an iPhone app. Their customer service to follow up and right the problems is poor. Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. Children aged 0-6 do not require a ticket, however, they must not occupy a seat. With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided . How do I update my credit or debit card details once they have been saved? Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. How do I purchase a Ticketek Gift Voucher? Some events have more than one price type. Once tickets are added to Passbook, simply open the Apple Passbook app. Select an event category type from the Genre drop-down menu and click 'GO'. AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. Invitee A changes their mind and does not proceed with their purchase. If you are purchasing for an event that requires payment by a particular type of credit or debit card, and your saved card type is different, you will not get the option to use your saved card for that particular Ticketek purchase. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! The Ticketmaster accessible bookings team is available 9:00 AM 5:00 PM AEST 7 days a week and forms should be completed as early as possible and at least 24 hours prior to the event. Refer to specific details at each venue regarding accessing the stadium/park. No, the credit card pre-fill feature simply gives you the option to save your card details. Can I forward my Mobile Ticket to a friend? In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. We will be in contact with you within two business days of receipt of this information. When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. This can be accessed using the 'Share and Save' button on the mobile ticket. For more detailed instructions on reserving a seat, please see our help page here.
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