2018-02-10. false. Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. When you get to the theatre, you can walk directly up to the ticket attendant (i.e. For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website. The ticket says something like skip the line and go straight to the ticket taker to scan the tickets, but no barcode or image is showing up. Children under 3 are free except in reserved seating and recliner locations. Regal Entertainment Groups policy for a Senior Citizens ticket is age 60 and over. Press J to jump to the feed. Phone Support (please have your credit card used to purchase handy) +1 (888) 462-7342 Email support: Visit https://www.regmovies.com/rcc/contact-us Fandango: A handful of our locations, primarily Goodrich and Marcus cinemas, are on Fandango. They lied and said that there had been a report of fraud and they refused to give me my money. DO NOT ACCEPT A CREDIT INSTEAD OF A REFUND! Where can I find the Regal Crown Club FAQ's? The system is not intended to approve, disapprove or censor any film; it merely assigns a rating for guidance--leaving the decision-making responsibilities to the parents. FANDANGO Nightmare Company. Parents are urged to learn more about the film before taking their children to see it. No thanks I will call the theaters they know where they are located. An R rating may be assigned due to, among other things, a film's use of language, theme, violence, sex, or its portrayal of drug use. Starting from the Fandangos home page, these are the steps you would need to take: If you want to request a refund via email, here are the steps: Fandango does offer refundsyou can get a refund on your entire order minus the convenience fee the company keeps. Still looking for answers? Please visit your local theatre for specific details. This company needs to be shut down, so many horrible reviews and nothing is being done to . If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. You can request this refund, Pricing varies by location. Card would not work. Not wanting to waste my spot in line, I paid out of pocket for different seats at the same showing since the website said my AList was already used for that showing, but at the time I figured things were glitchy and didn't think anything of it. Can a rating be changed? We will fax your bank on your behalf and, if you so choose, contact Fandango for you. Discounts are available on purchases of $10,000 or more. We've received notification that several of our guests have attempted to retrieve tickets that were purchased from websites halfcosttix.com and halfticket.com. IMAX Please don't use Fandango for your movie tickets. Your Fandango A-list tickets should be in your A-list reservations. Who enforces the ratings? Discounts apply to general admission tickets only. Will book directly with theater from now on (unfortunately owned by the same company as Fandango :-(. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. Select a movie and showtime, and then proceed to purchase the ticket. Purchased tickets on wrong day, requested refund and they would not refund the service fee even though I was ready to purchase tix for the next day. Exchanging your ticket means that you dont lose any money on the convenience fee as you do with the refund. Even Professor Kopcha, your former writing teacher, even though he gave you a B on your To Kill a Mockingbird essay. But other than that, I think it's better just to buy the tickets from the box office, because by using Fandango it will cost you more money to buy the tickets then it would if you had just waited and bought them at the theater. The number you need to dial is the number of the theater you bought tickets for. I have always heard of and saw the commercial Ads about Fandango, but never used it until last summer. You may select from a range of shipping options including USPS and UPS. What is Considered a "Holiday" in Terms of Exclusions for Discounts on Ticket Pricing? checks for MPAA guideline adherence at the doormans post and theatre checks. Any purchase made with a gift card must go to the box office for refunds. And you NEVER get the "forgot your password" email. Your most efficient way is to use, At this time, we do not offer the ability to edit a ticket purchase. To locate pricing information on our website, please enter your zip code under the Regal logo in the top section of the homepage. What are the rules for contests and giveaways? AXIS15 EXTREME Children under 3 are free except in reserved seating and recliner locations. Yes! When I click on the link, the webpage comes up only as text. All Fandango rewards customer services employees very truly CRACKHEAD DRUGS like Meths, Rocks, and Cocaines. I cancelled my movie tickets and there was some type of glitch because it didn't go through. No images. The next day I notice charge on bank account. View our, Yes. The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its Terms and Policies. This page will provide you with a list of our theatres, sorted by state. Restrictions may apply for Black, Yellow, Green, and Red Tickets. Customer service was terrible. Is Your Popcorn Gluten Free? Always look for the "No Passes" or "Special Engagement" description next to the film title. View Movie Club Payment Transactions. A two-thirds secret ballot vote of those present on the Appeals Board may overturn a rating board decision. Most locations (except Village) can scan your ticket on your mobile phone and all locations can scan your printed at home ticket. When I went to the website to enter the codes, their system was down. I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). They did not want to give me a refund for 2 adult movies tickets that showed up as "standard" but when I purchased them it showed up as "3D". I tried texting and emailing Fandango to no avail. Is the ratings system a law? This along with their surcharge makes them not worth the hassle. What are the theaters' admittance procedures? A Child ticket is 2 to 12 and a Senior ticket is 60+. In certain markets, film studios sometimes allocate films among theaters in that area. Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. I had a line of people behind me and had to by tickets again to get in. Donation requests must be submitted at least 8 weeks before an event. Additional outside food and beverage is prohibited. Definitely never using them again and I will be more than happy to share my experience with everyone else I know that has been using Fandango. I selected a theater and movie and went to checkout. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. AGENCY BAR+SOCIAL It was not the theater I had selected and we realized that when they could not scan the ticket code. There are no refunds after the printed showtime. At this time, once an AMC gift card has been fully redeemed it is not possible to reload additional balance to the gift card. When it comes to the tickets purchased for a special pricethey are nonrefundable. Warren East 20 - You must be 21 or older to enter the Warren 21 wing. DoNotPay offers you the chance to refund movie tickets online in just a few clicks. Had a similar problem too, but haven't fixed it yet since I don't know who to call. About Us Can I get some help here printing these tickets? AMC Gift Cards purchased in the U.S. and gift certificates purchased in Canada are non-transferable. Health & Safety Action In Regards to the Coronavirus. I tried to immediately request an exchange or refund but customer service would not answer chat and the posted movie time was 5:00 and it was 5:03. You will need to have your receipt or transaction numberon hand. How can I find a copy of my confirmation email? Senior prices vary by theater. Do You Offer Hearing Devices? PG - Parental Guidance Suggested -- Some material may not be suitable for children. If you have a physical AMC Theatres gift card that reaches $0 balance, please properly dispose of or recycle the gift card. Children 3 to 11 must pay the child admission price. I received my confirmation # and there's a link to view my tickets. Thanks so much for the tip! Amazingly the purchased showed up. Select why you want to continue (Refund or Exchange) In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. Please call theatre for any local restrictions. Extremely hard to get a hold of once purchased. No. Area codes in North America. They do not call back as promised. This is a small fee the company uses to cover some expenses they are left with once they complete the refund. No, you cant. On a holiday week, the showtimes may not be available until Wednesday. $70 spent and had to purchase new tickets to see the show. Not all Regal Entertainment Group locations offer a bargain matinee price discount. Refund Policy For extenuating circumstances, please consult theatre management. I was about to purchase when the screen went blank. What criteria do they use? They would rather lose customers who have been using them for 10 + years than giving a credit. The application is provided on an "as-is" and "as available" basis. Activate card. Answer (1 of 4): What you do is go to the movie theater and either type that number into the ticket kiosk to get your ticket or tickets, take it to box office to get your ticket, or to podium, where they can type it into the scanner and approve it. Regal Entertainment is not responsible for lost, stolen, or recovered personal items. That makes six. FAQs All rights reserved. This was a horrible experience and customer service was none. Store or bakery-purchased cakes are allowed only with a pre-planned event. I can guarantee you. Online orders placed by Noon EST will be shipped within two business days. For questions about gift cards check out or Gift Card FAQ. Contact your local theatre if you have questions regarding any state or local requirements. When I click the link to print my tickets, the page comes up only as text. Please see the official rules below. There's no true rhyme or reason On one day you can log onto your account and purchase tickets and the next time it won't allow you to log onto the site. Impossible to get a hold customer service over phone. Verification can help ensure real people write reviews about real companies. Can I give them negative stars: yes they are as awful as people say. Applications reviewed and accepted throughout the school year. Called customer service & the recording stated they had a wait time longer than 5 minutes & I opted to have them call me back. No, you cant. Yes. Before leaving the auditorium, please check around your seat for any personal belongings. All tickets purchased with a gift card are non-refundable and cant be exchanged for any kind of credit. Ticket purchases are only valid for the location and film that is printed on the confirmation page or printed tickets. The Regal Crown Club FAQ's can be found here. Very poor business model! I can guarantee you. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. AMC has released a Subscription Service Called AMC AList that allows you to watch 3 movies a week Starting at $19.95 a month in any format. Also, at theaters like this you can likely stop by a kiosk or at their concierge and use the confirmation number from your e-mail from fandango to print out tickets at the theater. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. AMC ReAdmit Passes, AMC GuestFirst Passes, and AMC Guest Passes are accepted anytime through the printed expiration date, for any movie excluding special events and for enhanced movie experiences. After entering the number on my gift card--several times, I got the same message each time: "Error, this card has already been redeemed". Due to Covid-19 restrictions we are not booking Birthday Parties or using the birthday party rooms in our theatres, we will update this as things improve. How to Request a Fandango Refund the Easiest Way. Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. Gift card orders cannot be delivered to PO Boxes. I emailed 3 times with the only answer from them was to LOG ON AND TRY AGAIN. Does my theatre have a military discount? Enter your email address and the confirmation number. Basically, made one order over Fandango with A list, but during payment submission the website crashed. You have the ability to waive the service fees on Fandango with AMC Stubs. If I could change one thing about Fandango, it would be that you wouldn't have to pay a convenience fee to purchase tickets. Did not know this until tickets were refused at Idaho theater. 2006-2023 Viewpoints. I went to Applebee's twice and earned 3 TOP GUN tickets. When Will the Showtimes Be Available? Their credits DO NOT WORK when you go to book tickets. For a better experience, please enable JavaScript in your browser before proceeding. You'll also get a free ticket on your birthday! An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. Still no response from Fandango. A military discount is available at the box office and ID must be presented at the time of ticket purchase. *Excludes 3D and you must have your birth date registered. Explicit sex scenes and scenes of drug use are absent; nudity, if present, is seen only briefly, horror and violence do not exceed moderate levels. Would give zero stars if I could. However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. Present the barcode on your phone to the usher at the theatre for admission. For more information on this policy, please visit www.mpaa.org. For extenuating circumstances, please consult theatre management. Please reach out to your local theaterbox office and speak to a Manager prior to the start of the movie so they can change things. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit, Yellow Tickets are valid for one admission to any movie. I contact AMC. Also assessed is how each of these elements is employed in the context of each individual film. With 3 reservations full, you can not buy any tickets until one is freed up. 1. I have the exact same error. For extenuating circumstances, please consult theatre management. Soliciting or loitering on Regal Entertainment Group premises is not allowed. Signifies that the rating board has concluded that the film rated may contain some adult material. So, don't be shy with them at the box office. That's your best bet. Do all movies have to be rated? Now unless I cancel the reservations I actually want, I can't use A-List until after Avengers. If you have an AMC Gold or Silver ticket(s), please email clear pictures of the front and back of the ticket(s) to, Black Tickets are valid for one admission to any movie. You can do this from your web browser. DO NOT USE THEM for movie tickets. Please see Admittance Procedures for more details. However, some discount tickets, like the Silver Experience can be upgraded at the theatre box office for an additional surcharge. Signifies that the rating board believes that most American parents would feel that the film is patently adult and that children age 17 and under should not be admitted to it. It was their systems error that caused this entire issue! You can imagine my terribe disappointment when I went, a couple weeks later, to purchase a ticket to see Elvis. Companies can ask for reviews via automatic invitations. As long as you complete your request and submit it before the show starts, you are eligible for a refund. . If you need to refund your ticket order, please reach out to the box office or contact the theater directly. What time does the theatre location open? Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. Visit your local theatre the find out details on matinee hours. No. Please use the. Please instead create a zip code by taking the three numbers in your postal code and adding two zeros to the end. You can receive refunds for tickets up to 60 minutes before the showtime. Phone number Phone Lookup. Absolute nightmare company! I tried 4 times prior to the expiration date to no avail. There are several ways to refund movie tickets online if you prefer doing it on the website or via email, here is the list of options at hand for requesting a refund: If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the Customer Support team or your theater. In order to take advantage of our special students discounts, guests must present a valid student ID at the box office. Buy movie tickets in advance, find movie times, watch trailers, read movie reviews, and more at Fandango. for each ticket they purchase. 2023 Trustpilot, Inc. All rights reserved. This discount is available to those who present proper identification at the box office (and their immediate family members who also have proper ID). Can points be added for movies I saw before I registered for Diamond Rewards or if I forgot it? You can definitely purchase tickets online! With this app, sometimes it works and sometimes it doesn't. Precious metals are still not accepted. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. Refundsare not available after the booking showtime. You bet. Some websites just DO NOT work properly & it seems Last year while grocery shopping I was picking up my kids some Yocrunch Yoplait yogurt and on the back of the yogurt was a promotion of receive $5 off a movie ticket on Fandango by purchasing 8 single individual Yocrunch yogurt in the same transaction, so I decided to try it out. So I contacted AMC. Because all Fandango rewards customer services employees want hold their moneys to spend the DRUGS to smoke for high and high for all day and all night. Need a receipt? In case you need a refund for changed showing dates or canceled shows but are unsure how to do it yourself or don't want to bother arguing with Fandagos Customer Support DoNotPay can help you out. How do I use Regal Gift Cards to purchase tickets? Where can I find information about closed captioning? Please contact the studios directly and let them know that you prefer to see your movies at Paragon Theaters. The Chatterbox is always open 30 minutes before our first show with 21+ seating, and closes 30 min afterthe last show with 21+ seating available starts. Do You Have Student Discounts? For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated NC17 films to check tickets and photo identification for all who enter to prevent minors from improperly entering. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. We are proud to offer a Paragon Theaters Diamond Rewards program to reward our most loyal guests. I called them right away and they said they'd give me a credit. My plans changed - can I refund my order? Those work just as well on a phone as they do on a piece of paper. Purchased Tickets for Wrong Theater? We also ask that you leave the masks at home. The customer service was so good too. Movie tickets purchased through Regal's mobile apps or websites include non-refundable convenience fees. Online orders can be paid with Visa, MasterCard, American Express and Discover. The Regal Crown Club rules can be found here. Our "bookings" (contract with film companies) are for one week only. Especially if it has anything to do with Fandango. Legal Reigns supreme. I hadn't heard about their AWFUL CUSTOMER SERVICE. The ORP Directory Lookup does not include providers who have submitted applications and are currently in the Medi-Cal . Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. Only to tell me they cant help me & will have to send it to the corporate office. Most of our theaters offer military discounts. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated R films to check tickets and photo identification for all who enter to prevent minors from improperly entering. Click hereto requestmore information. I complained bc the other 2/3 spots are also taken by Avengers tickets and they sent me 3 vouchers. Press You will need your charity's Tax ID number in order to complete the form. You can exchange the ticket for credit and reuse it for future purchases. And I get to pay an extra fee for this hassle? Black Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. Please see one of our theatre managers if you have any questions regarding 3-D films. This is a small fee the company uses to cover some expenses they are left with once they complete the refund. SCAM LIKE: Attempted to use the fandango site. Fandango offers refunds or exchanges, and there are several ways you can go about it. Submitting your request via one of the affiliate websites is possible with a little twistyou will be redirected to the official Fandango where you can submit your request. I tried calling 4 times today, twice they hung up on me. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. Called 2X have to wait for 24 - 48 hrs . These boards can cause slip, trip and fall hazards for our guests as well as our staff. Go to Cinemark :). We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. How to Get a Fandango Ticket Refund on the Company Website, If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the, Type in the email address you used when you bought the tickets, Choose whether you would like to get a refund or an exchange (only VIP account holders are eligible for exchanges), Sign up if you dont have an account or sign in (you will be redirected to the log-in page). Of course, they say the same thing as before and to contact Fandango. We acknowledge that this procedure can cause some inconvenience and that it is not without flaws, but hope these are minor in comparison to increased safety. for proof of age for each additional ticket being purchased. No images. Child tickets are for ages 2-12 . I am done with these RUDE and UNHELPFUL people. It won't go away until after that Thursday. CDA Idaho. There's a little square with the broken image . Arcade You can check your gift card balance. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. Will I Geta FREE Movie Ticket on my Birthday? Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. Concessions are always on the menu with an AMC Gift Card. I am VERY UNHAPPY. It goes against our guidelines to offer incentives for reviews. Tickets purchased through Fandango.com can be used at AMC theatres. All five Classification and Rating Administration rating symbols have been trademarked and may not be self-applied. When I talked to the rep, he said THE PROMOTION IS OVER AND THERE'S NOTHING I CAN DO. I sent another email to their help desk and no reponse. I used Fandango to purchase tix for the new Star Wars movie. For information about your membership, contact Fandango at http://support.fandango.com/, by phone at 1-866-857-5191 , or by mail at Fandango, 407 North Maple Drive, Suite 300, Beverly Hills, CA 90210; attention: VIP+ Program. MPAA Click on the link you can find under a headline Refund/Exchange. We charge a small convenience fee per ticket purchased on our website and mobile app. Movie tickets purchased through Regals mobile apps or websites include non-refundable convenience fees. Bookings are received on Monday and schedules are built on Tuesday with showtimes available for the coming weekend by late Tuesday evening. They owe me a $13.00 Gift Card! Create an account to follow your favorite communities and start taking part in conversations. Do You Offer Military Discounts? So hit them up on Twitter and they'll help. Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. It is REGs policy to support the MPAA ratings system to the fullest extent possible. I can promise you !!! Kiosk ticket sales are an important service for our guests. If you received a gift card, and already have an existing Diamond Rewards account, the gift card will need to be merged to the existing account. Bought 4 tickets using a gift card & balance going on my credit card. We accept cash or the following credit cards: Visa, MasterCard, American Express and Discover. Phone # on the card went nowwhere, so I googled them. Extremely hard to get a hold of once purchased. Screen Reader Users: To optimize your experience with your screen reading software, please use our Flixster.com website, which has the same tickets as our Fandango.com and MovieTickets.com websites. The purchaser must also attend the movie for which the additional tickets are purchased. You can also purchase online with Apple Pay, Google Pay, PayPal, and BitPay. What Does the Fandango Refund Policy Say? *3D Upcharge. My plans changed - can I refund my order? ), as well as private movie screenings and larger corporate events. Theme, language, violence, nudity, sex and drug use are among those content areas considered in the decision-making process.
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